Problem solving or decision making? How to solve problems yourself? Recommendations of experts.

“There are several ways to lay out gardens:
the best of them is to entrust this matter to the gardener "
Karel Capek

1. Who are we?

We are a team of professionals, each of whom is a high-class specialist in their field and has an out-of-the-box thinking that allows us to find unconventional ways to solve complex or unusual problems. Among us there are lawyers, experts, psychologists, economists, security specialists, all of whom have extensive work experience, and some also have academic degrees and titles.
2. What problems do we deal with?

We deal with two types of problems:

• unusual problems for which traditional methods are not suitable. If you have difficulty in determining the cost of a car damaged in an accident, then you turn to experts, if you have difficulties with the operation of the heating system in your country house, then you are looking for specialists in gas equipment and so on. But if you have a problem and it is so unusual that you do not know which specialist to contact to solve it, then you have a direct path to us.
• complex problems that require specialists from different fields to solve. Of course, you can start looking for them yourself, find good lawyers, economists, etc., but there are two weaknesses in this process - you always need to find someone who can organize and coordinate their work and someone who will take responsibility for final result. If you contact us, we take full responsibility for solving your problem and are responsible both for the selection of specialists and for achieving the final result.

3. How long have we been doing this activity?

In one form or another, members of our team have been engaged in this activity for about ten years, which has allowed us to gain experience in solving problems of different levels of complexity and different directions.

4. How did we come to create a team?

The very idea of ​​creating a team to solve non-standard problems has been in the air for a long time, some members of our team have previously specialized in this area in their professional areas. The idea was finally formed after the release of the Russian TV series Kings of the Game in 2008, in which the work of such a team was shown in a witty, albeit somewhat hypertrophied form.

5. Are there analogues of such activity in Europe or America?

In the West, a specialist in solving unusual problems is called a "trouble shooter" (trouble-shooter) - this is a person who solves "unsolvable" problems. Quite a few well-known organizations turn to them to solve problems that cannot be solved by standard approaches. A classic example of their work that has gone down in history is the solution to an unusual problem that confronted Nice. The essence of the problem was that a company that built a factory for the production of sports shoes in one of the African countries faced the facts of the theft of finished products on a gigantic scale. Nothing helped - neither the installation of modern security systems (which were constantly disabled), nor the hiring of additional guards from among the local residents (who, after a short time, joined the ranks of the robbers themselves). The company seriously faced the question of closing production. As one of the last steps, a proposal was put forward to seek help from a highly professional trouble shooter. After studying and analyzing the situation, he put forward an absolutely unexpected proposal - to combine two shoe factories of the concern on the same continent into a single production, while at the first factory it was proposed to produce sneakers for the left foot, at the second factory - for the right. The problem of theft was removed almost immediately.

6. What problems do we get asked most often?

If we are talking about legal entities, then most often they turn to us when there are attempts "", or when corporate conflicts arise.

With regard to individuals, we solve a variety of problems, ranging from family conflicts to security issues.

7. Which well-known persons or organizations have been among our clients?

Here we are unlikely to be able to satisfy the curiosity of readers, because one of the main requirements of the client and one of our principles that we sacredly adhere to is the complete confidentiality of the appeal. Therefore, when giving examples of our activities, we are forced to say "one of the large trading companies" or "one of the well-known entrepreneurs."

8. What principles do we follow in our activities?

Professionalism . Our services are not cheap and for their money the client has the right to receive high-quality and highly professional assistance.

Legality. We never use illegal methods in our work. We are well aware that when turning to us for help, the client expects that we will solve his existing problems, and will not be a source for the emergence of new ones.

Confidentiality. We are often approached to solve those problems with which the client cannot go to court or other official bodies because of the undesirability of publicity.

Independence. We are guided in our activities only by the interests of the client and the current legislation, therefore we try to exclude interference in our activities by "third parties". We work in several regions of Russia and sometimes, at the request of a client, team members from another region are involved in solving his problem in order to eliminate conflicts of interest.

9. How expensive are our services?

Our position is as follows:

• expensive - not always of high quality, but cheap - always unprofessional;
• the cost of work to solve the problem is always determined individually, taking into account the complexity of the problem;
• after our consultation, the client himself is able to determine how much the existing problem poses a threat to his quiet life and what forces and means he is ready to allocate to solve it.

10. What is the algorithm of our work with potential clients?

The first stage is a free telephone consultation within 10-15 minutes, as a result of which we can determine whether the solution of this problem is within our competence.

The second stage is a consultation lasting no more than two hours, during which the initial acquaintance with documents and materials takes place, clarifications are received and questions are answered. The cost of this consultation is from 2 thousand rubles.

The third stage is the assessment of the problem, the development of plans for its solution, the preparation of cost estimates, the determination of an indicative time period. The cost of this stage is determined individually.

The fourth stage is the coordination and approval of the plan, the decision on the issue of continuing cooperation with us, or on independent work according to the agreed plan.

The fifth stage is the direct work on solving the problem.

11. Can you give examples of our activities?

One of the well-known entrepreneurs of the Volga region turned to us with a rather unusual request. Two of his sons went to study at a university located in one of the cities where our team works. He asked to conclude a contract with him for our services on the principle of "subscriber service", according to which he transferred a certain amount (subscription fee) to us every month. We, in turn, “took care” of his student children, who found themselves alone in a strange city without relatives and friends. They had a phone number for our employee, where they could quickly contact him in case of any problems that they could not solve themselves. For three years, we have been fruitfully cooperating, helping to solve, among other things, serious problems.

With regard to legal entities, we can give an example of the work of several members of our team to protect against a "hostile takeover" of one of the "dying" enterprises of the Russian military-industrial complex, which ended not only with a complete victory over the raiders, but also with the restoration of normal production activities.

12. What do we predict in the near future?

Unfortunately, the economic situation in Russia will remain rather difficult in the near future. Under the conditions of economic sanctions and the crisis, the crime situation will worsen, the number of disagreements and problems in small and medium-sized businesses will increase, the number of conflicts, both domestic and corporate, will increase. So businesses and individuals will need to be able to take their problems to someone who can solve them quickly, professionally and efficiently. We are confident that we will not deceive the expectations of our potential customers.

Today I will share with you the technology of solving any life problems. It works even in cases where, at first glance, there are no solutions. Read this article to the end, I have prepared a gift for you.

When it comes to problems, one great anecdote comes to mind. At the interview, they ask the question: “What talents do you have?” The candidate thought about it and answered: “I have one talent: I can turn any elementary task into a hopeless situation with a bunch of problems.”

Most of humanity has this talent. In simple words, this is called "make an elephant out of a fly." Why is this happening? The main reason is an attempt to solve the problem while being in an excited emotional state. Remember the fragment from the film "Diamond Arm": Chief, everything is gone.

In 2008, when my wife was eight months pregnant, the head of the company I worked for announced the closure of the business. How? Why? Why now? Thoughts popped up in my head: “What now?” “How to repay a loan taken at 36% per annum?” “In a month to give birth, but there is no money and debts through the roof ...” How did this internal dialogue on emotions end? Three days of high blood pressure. Did I solve this problem by winding myself up to white heat. Of course not, I only increased it. What happened three days later? I calmed down and started solving this problem. First, I called all the suppliers and asked for help finding a suitable job option. Most of them automatically answered what they would mean (it is not clear: me, my situation or ...)

This incident gave me the opportunity to determine who is who in my environment. One person responded. His name is Dmitry, to whom I will be grateful until the end of my days. He introduced me to a wonderful and decent person, to my current business mentor Pavel Viktorovich, and a new round of my career and personal development began in my career.

Analyzing this situation now, I understand that when any problem arises, you need to ask yourself questions not “Why?”, But “For what?” Behind the solution of any problem, there is always the same or even greater opportunity.

I would like to say a few words about questions. Asking yourself an endless series of questions "Why?" You stir up emotions that overshadow all common sense. And you drive yourself into a dead end. Of course, you need to understand the reason for this obstacle, but the question should be formulated as follows: “What does this problem signal and what will its solution lead to?” Problems and obstacles are training.

How to give yourself first aid when the next test has come into your life. Usually everyone says: "Calm down, everything will be fine, etc." How to calm down? And what does it mean to calm down?

So, as soon as life throws you another challenge, you need to remember the "golden rule": "Never solve problems on emotions." Remember what happens to you when you face problems? The pulse quickens, the breathing goes astray, there is a mess in the head ... In other words, panic. A simple breathing exercise will help you calm down.

Take a deep breath, raising your hands up as if you are trying to absorb as much as possible into yourself and lower your hands as you exhale. Let's do this exercise together. As you do this, focus on your breath. Try to keep the inhalation and exhalation as long as possible and each of them took from 15 seconds to 30 seconds in time. Repeat as needed. The result of this exercise will be the normalization of the pulse and breathing and the readiness to move from the problem to its solution.

If this action does not help, go to plan "B". Set aside the problem and go for a walk in the fresh air. I'm quite serious ... The only exception: someone is ill and needs an immediate response. In all other cases, half an hour in the fresh air will bring benefits many times more than you will continue to sit and be stupid, not knowing what to do. Believe me, nothing fatal will happen in 30 minutes.

After the walk, start looking for a solution. The most wonderful exercise “Brainstorming” will help us with this. To do this, we need a pen and a piece of paper. It can be done alone and with the help of other people.

What is it for? When a problem arises, it stands like a concrete wall in front of us and prevents us from seeing what opportunities lie behind it. Our task is to “push” this wall so that it becomes a bridge between the place where we are now and where we want to go. In other words, turn the problem into a subgoal.

The technology is very simple. Write your problem at the top of a piece of paper. Then start writing solutions to everything that comes to mind. Forget about all the possible and impossible, nonsense is not nonsense, real or not, do not edit, do not think, do not suppress the imagination, so you can miss the fun. Just get all your ideas down on paper. All ideas are good. Brainstorming helps to get rid of the "garbage" in the head and helps to believe that there is more than one way out of the situation. Nothing so excites us to action as the clarity of the direction of movement.

When you run out of ideas, choose a few options that excite you the most, even though they may be intimidating for their sheer magnitude. Do not remove other options. Try to find in them at least something that can help you.

When solutions are identified, write out a plan for achieving it and immediately begin targeted actions.

When any problem arises, you need to understand the main thing: “Never in our life there are problems beyond our strength and the fact that every problem hides the same or even greater opportunity.” This understanding will add confidence that you can handle any problem.

And now the promised gift. If you have a problem that you cannot solve on your own, voice it in the comments to this video and I will choose the three most interesting options and help you find solutions absolutely free of charge. If this problem really hurts you, hurry up.

That's all for today. Until we meet again, friends.

Whether it's the choice of a new gadget, a relationship with a partner, or a new boss that's too demanding, you have four ways to get rid of this feeling:

• change yourself and your behavior;
• change the situation;
• get out of the situation;
• change your attitude towards the situation.

Undoubtedly, there is another option to leave everything as it is, but this is definitely not about solving the problem.

Well, the list is over. No matter how hard you try, you can't think of anything else. And if you want to think about how to proceed, then I suggest doing the following steps.

Action algorithm

1. State the problem in the first person

The problems “The world has not yet created the gadget that I need”, “He does not care about me” and “The boss is a beast, demands the impossible” are insoluble. But the problems “I can’t find a gadget that meets my criteria”, “I feel unhappy because my partner does not care about me” and “I can’t do what my boss requires of me” are quite workable.

2. Analyze your problem

Start with the four solutions presented above:

You may find that you would like to combine several of them, for example, change your attitude towards a situation and then change your behavior. Or maybe you will first consider several ways to choose from. This is fine.

4. After choosing one, two or even three ways, brainstorm yourself

Take a sheet of paper and a pen. For each method, write as many solutions to the problem as possible. At this stage, discard all filters (“indecent”, “impossible”, “ugly”, “shameful” and others) and write down everything that comes to mind.

For example:

For inspiration:

• Imagine a person whom you respect and who would definitely be able to help you. What solutions would he suggest?
• Ask friends and acquaintances for help: brainstorming in the company is more fun.

Choose the most appropriate for you in this situation.

6. Answer the following questions for yourself

• What do I need to do to make this decision a reality?
• What can stop me and how can I overcome it?
• Who can help me do this?
• What will I do in the next three days to start solving my problem?

7. Take action!

Without real action, all this reflection and analysis is a waste of time. You will surely succeed! And remember:

A hopeless situation is a situation where you don't like the obvious way out.

Education is not only a matter for teachers and society, the upbringing and education of children is the business of every family, which is proved by the scientific works of V.M. Bekhterev, P.P. Bolonsky, M.I. Demkova, P.F. Kaptereva, P.F. Lesgaft, M.S. Lunina, A.N. Ostrogorsky, A.N. Radishcheva, L.N. Tolstoy, S.P. Shevyreva and others, which reflect family value orientations, various aspects of the development and functioning of the family. Recently, interest in the upbringing and education of children by parents has especially increased. Teachers, psychologists, lawyers write about the difficulties of family education, thanks to which literature appears that reveals these difficulties that parents may encounter when raising children, as well as problems and tasks that need to be addressed correctly and in a timely manner.

A lot of social research is devoted to issues of family education. A number of authors, scientists - culturologists, sociologists, psychologists, teachers study family problems - this is A.S. Makarenko, N.K. Krupskaya, V.A. Sukhomlinsky, K.D. Ushinsky, L.S. Alekseeva, I.A. Andreev, N.I. Boldyrev and others, as well as contemporaries - Stepanov Oleg Vasilievich, director of our college, and teachers - Rogov E.I., Budik I.B., Belousova O.V., Goncharova E.Yu., Alekseenko I.N. These authors studied all aspects of family education from different points of view. Some of them write about the responsibility of parents, about the role of the family in education, about the educational value of personal example, about the role of parental authority; others - about the tact of parents, about relationships between family members, about age characteristics, about methods of education, about typical mistakes of parents.

K.D. Ushinsky believed that the educator (he is also a parent, because the parent is the first teacher, educator of the child), in addition to knowing the psychological characteristics of the child, must also possess educational means and methods of pedagogical influence and know the possible pedagogical potential of each of them. Therefore, in overcoming difficult family pedagogical situations, psychological and pedagogical consultations for parents, which would help achieve the most effective results, could be of great benefit.

Author Yu.P. Azarov in his books "Pedagogy of Family Relations" and "Family Pedagogy" characterizes three different family models in accordance with the relationships that have developed between its members. This is the ideal, average, negative model. For each of them, daily educational situations that may arise in any family are analyzed. In his works, the scientist emphasizes how important it is, starting from a young age, to instill confidence in the child in his own strength. The main advantage of this book is the correctly found tone of communication with the reader and the topical issues raised in it that concern parents. The author seeks to draw the attention of parents to their own experience of family education, to arouse the need to analyze this entire process.

Sh.A. Amonashvili, considering in his writings the problem of the relationship between the educator and the pupil on the basis of a personal-humane approach (in the books “Creating a Person”, “Hello, Children!”, “Training and Education”, “The Educational and Educational Function of Evaluating the Teaching of Schoolchildren”), comes to the conclusion that the educator must necessarily take the position of the child, must take his side and only in these conditions look for ways to limit the process of its formation. V.A. Sukhomlinsky, an outstanding domestic humanist teacher, called this principle a spiritual community, believing that without this spiritual community it is impossible to talk about a real, true educational process. He wrote: “We strive to ensure that teachers and students are united by a spiritual community, in which it is forgotten that the teacher is a leader and mentor. If the teacher has become a friend of the child, if this friendship is illuminated by a noble passion, an impulse towards something bright, reasonable, evil will never appear in the heart of the child ... Education without friendship with the child, without spiritual communion with him can be compared with wandering in the dark. Taking into account the position of the child, understanding and penetrating deep into it, according to Sh.A. Amonashvili, provides an opportunity to carry out deep education, the process of which implies that the child considers the parent to be his own, close person, trusts him and loves him, and without this, the process of deep education cannot be established. The concepts of “educator”, “teacher”, “teacher” in the words of these authors also apply to parents, since the principle of interaction of any educator, instructor, teaching person with a child has the same character.

Golden words of V.A. Sukhomlinsky "Only he will become a real teacher who never forgets that he himself was a child." should not be ignored. How true it is! After all, frequent problems of parents with children, misunderstanding between them occur in the family precisely because the parents approach education incorrectly and demand from the child what they themselves, as children, did not do or did not want to do. They forget that they were once the same children, they also wanted to run and have fun, and they demand from the child above measure, and even compare the child with their current self. But how important it is when raising a child, teaching him, forcing him to do something, to remember his long gone years and condescend to his child. In my family, too, such a misunderstanding often arises, because my parents have erased the past childhood years from their memory and remember them so rarely.

The great teacher A.S. Makarenko in his "Book for Parents" describes dysfunctional families, parents who lost children because of their mistakes, families where a feeling of hatred has been established between educators and pupils, reveals the reasons for such cases and shows ways to solve such problems.

Many authors from ancient times to this day pay great attention to the features and problems of family education - the upbringing and education of children by parents. They also help parents in replenishing knowledge about education.

The widespread use of folk outdoor games ensures their safety and transmission from generation to generation. 2.2 Features of the use of folk games for the formation of communication skills of children of senior preschool age The ideas of the scientific study of folk games and their practical application in education were substantiated in the works of V.G. Belinsky. ON THE. Dobrolyubova. N.G. Chernyshevsky and others ...

Derekleeva N.I., Elnitsky K.V., Krupskaya N.K., Makarenko A.S., Stepanova E.N., Sukhomlinsky V.A. The purpose of the work is to consider and describe the effectiveness of the parent meeting as a form of interaction between the family and the school in the moral education of younger students. Tasks: 1. To study the literature on the problem. To reveal the essence of the basic concepts. 2. To study the problem of moral education in the family and in ...

They do not distinguish (94.4%) the difference between "assessment" and "mark". Questioning of parents (method of incomplete sentences) The method of incomplete sentences for parents was carried out in order to find out the influence of the teacher's evaluation activity on the relationship between the student and his family. 9 parents were interviewed, who completed 9 sentences. a) Phrases No. 1 and 4 allow you to determine the place of the school in life ...

Check); Correction of difficulties and assistance to children with brain disorders should be comprehensive and include both psychological and pedagogical, speech therapy, and medical support from a psychoneurologist. Drug therapy will help increase the overall tone and performance of the child, normalize sleep, improve attention and memory. The help of the teacher is necessary for repeated repetition of the past ...

Problems in life arise in the life of every person constantly, but, unfortunately, not everyone knows how to cope with them. There are those who prefer a heroic battle to stand quietly in a trench, waiting for the enemy to leave on his own or for someone to come to the defense. Such a position is fundamentally wrong, and such an approach to problems must be resolutely combated.

How, instead of hiding from them or waiting for someone to solve them for us, specialists in human psychology know. In view of the increase in the general stressfulness of modern life, psychologists willingly share with others valuable advice on overcoming life's difficulties. All of them agree that every person should by all means learn to solve problems on their own.

Identify a specific problem and its importance

The problem can be considered the loss of keys and dismissal from work, tooth loss and Sometimes a person can write down as a problem a life situation that he has never encountered and which forces him to actions that are unusual for him, knocking him out of his psychological comfort zone. Therefore, before driving yourself into stress, it is worth considering whether the problem is far-fetched.

At the same time, it is important to clearly identify existing problems. You may even have to make a list with their enumeration. The next thing to do is to determine the weight and urgency of each problem. It is important to understand which ones should be resolved first and which ones can wait. You should not rush to solve everything in one fell swoop, because you may simply not have enough strength for this, and the quality of such a solution is greatly reduced.

Develop the Right View

After the true problems are identified and the order of their resolution is built, it is necessary to proceed to the next step - the formation of the correct view of them. Of course, the complexity of situations is different, however, before proceeding with the resolution of each of them, it is necessary to think about what useful things can be learned from it. It sounds strange? Not at all.

The solution to each problem requires you to display one or more qualities at once. This means that the development or training of certain character traits can be considered a positive aspect of each of them. In addition, in difficult situations, we can become more active and smart, we learn to think and behave outside the box. According to scientists, getting out of the psychologically comfortable zone is the best way for a person to personal growth.

Subdue your emotions and make a plan

Before you solve problems, you need to pacify your emotions. Panic and anger do not allow us to soberly assess the situation and our actions; under the influence of feelings, we tend to act illogically. Almost everyone who has ever made a decision on emotions instantly, then more than once regretted it.

In order to successfully solve various problems in life, it is necessary to draw up a detailed plan of your actions. It is worth starting to compile it immediately after emotions have subsided and the ability to think sensibly and rationally has returned. Do not forget that the plan for overcoming the problem is just an outline, consisting of intended actions. It is necessary to tune in in advance that it will have to be corrected. Moreover, this can happen both before the start of its implementation, and during it.

Fight the fear of failure

Often the biggest obstacle in how to solve problems is fear. It paralyzes and makes it difficult to see clearly the picture of what is happening. We are usually most afraid of failure, we are afraid that the plan we have drawn up will turn out to be a complete failure or that additional unexpected difficulties will arise. How to solve the problem associated with your own fear?

First, try not to dwell on the thought that something will not work out. Drive away these thoughts as the most terrible enemy. There is only one way to overcome fear - by accepting it and doing what you are afraid of. Try to fantasize in the opposite direction. Imagine that you succeeded, feel in your imagination the taste of success and satisfaction from the fact that you have achieved your goal, and the problem is left behind.

To understand how to solve problems yourself, it would be useful in some situations to talk about what torments you to those you trust. Sometimes this alone can help, because as long as you state the whole essence of what is happening, highlighting the main thing and trying to convey it to the listener in an understandable language, everything will also clear up in your head, settle down in places. It is possible that after that you will suddenly have a decision.

If this does not happen, then a loved one whom you have dedicated to the essence of your problem, firstly, can help you emotionally, and secondly, can give you loving and sympathetic advice. It would be especially good if this person ever faced a similar problem in his life. Or maybe you can find someone who can provide practical assistance?,

Imagine your downfall

The great psychologist advises to get rid of the panic fear of failure to look her straight in the eye. In other words, you need to believe in success, but at the same time clearly realize that no one in this world is completely immune from anything. Why think about failure, isn't that discouraging?

Dale Carnegie explains this by saying that in a problematic situation, a fiasco for many means the end of life. They are terrified even for a moment to imagine that everything will end in the worst way for them, and they have no idea how they will live after that. According to the psychologist, having thought over in advance our actions in case everything does not go as we hope, we protect ourselves from panic fear of such a turn of events and will not be completely at a loss if everything happens this way.

Assess the problem globally

When you need to solve a problem, try to look at it from a different angle. For example, if you have nothing to put on shoes, look at your problem through the eyes of a legless cripple. And if you're upset about having a fight with your husband, look at your problem through the eyes of a recently widowed woman. If you are not satisfied with the quality of your life - go to the cemetery. Gloomy? Believe me, this will help to shift your problem from the central place in your life at least a little.

And you can try this way - look at the Earth, at yourself and at your problem from space. Can you imagine how small it will seem then? Imagination, it turns out, can be used for such useful purposes. Also, when a problem that has arisen puts too much pressure on us, you can try to imagine how we will remember it in a year or five years. Maybe then it will turn into a funny story from life, with which we will amuse our friends?

Do not forget about rest and do not "saw sawdust"

Psychologists, who know better than anyone how to solve problems with the least loss for themselves, advise not to forget that the body always needs rest. Experiencing stress, which absorbs the lion's share of the energy produced by the body, a person loses strength. To add their number will help a complete physical and emotional rest.

Especially weakening a person is constant regret about something that caused a problem or prevented him from successfully overcoming it. You should not “saw sawdust”, that is, return your thoughts to the past again and again in order to regret it properly. This is meaningless. If your current problem is about something that cannot be changed in any way, try to distract yourself from it and not scroll through it constantly in your head. You will no longer influence what happened, but what can happen to your health, your thoughts really influence.

Armed with the advice of experts, you can safely enter the battle with your problems. It would be foolish to expect some kind of miraculous end to this fight, but the fact that thanks to the right approach, problems will be solved much easier can be counted on without a doubt. Remember, everyone is capable of solving their own problems, and no one is assigned to do this dirty work for you.