How can I contact Betcity support (hotline and e-mail)? How to work with the Betcity BC line? ✔ Online line and list of events available to you.

29.06.2020

The main website of the bookmaker can be found at betcity.ru. in addition, there are several more official sites of the office. Many players who place bets online note the unobtrusive design of the site - the virtual platform is made in white and blue colors. Thanks to this, the bettor is not distracted by anything, and he can fully concentrate on the gaming process.

Betcity is one of the few bookmakers offering visitors access in guest mode. That is, at first the user can fully get acquainted with the site, its functionality and study the features of the gameplay, and then decide on registration.

The bookmaker attracts new players with generous registration bonuses. So, each newcomer necessarily receives 10,000 virtual rubles, which he can spend on bets. Novice bettors can use such a gift to get their first gaming skills, and professionals can use it to test their own success strategy.

Mobile and client applications are available to the clients of the bookmaker's office. In addition, you can place a bet without even going to the site. Thus, the betting process takes a minimum of time and traffic.

Another feature of the Betcity website is that sports events are not sorted by dates manually; to configure this option, you must additionally set filtering.

Advantages

To understand what is the secret of the popularity of the Betcity bookmaker, it is worth highlighting its main advantages. The advantages include:

  • wide betting line;
  • good painting;
  • user-friendly interface;
  • availability of versions for all mobile devices;
  • option "guest mode";
  • generous signup bonus
  • high game odds;
  • the line is updated every 11-12 hours;
  • Multiple deposit and withdrawal options.

One of the main activities of the bookmaker is the totalizator. And here Betcity differs from most competitors, because instead of the standard 15 matches, there are only 14 matches in the coupon. Such a small difference significantly increases the chances of the bettor to win and increase his own money.

Flaws

The bookmaker requires its players to strictly follow the rules of the game. The slightest violation can result in a ban. In addition, the site has limits on bets that are not fully understood for players. Based on this, it is possible to single out the main disadvantages of Betcity betting shop:

  • the player may be denied a bet. At the same time, the bookmaker does not bother to explain the reason for the refusal;
  • limits on the maximum bet can be set. And again, without explanation;
  • account blocking is possible in case of violation of the rules or suspicion of fraud.
  • By and large, these shortcomings are standard for most betting companies. Thus, they “fight” with successful bettors.

BetCity is one of the oldest Russian bookmakers founded in 2003. The trademark belongs to the Rostov-based Fortuna LLC, which is represented by a wide network of land-based betting shops, which includes about 150 betting shops. Recently, the company became part of the First SRO of bookmakers and launched a site for receiving interactive bets - betcity.ru

When registering with this bookmaker, you can get a welcome free bet, you can read more about it

Registration and identification in TsUPIS

Separate identification on the TsUPIS website in BetCity is not required now, the identification passed in the teaching staff will automatically be considered passed for this organization. If you have already been identified in the First TSUPIS, then in the field "Mobile phone number" when registering on the site, you must enter the number that is linked to the account of the First TSUPIS.

We wrote in detail about registering with Betcity.

Site manufacturability

Nice design website with easy navigation. Among the features - it is possible to make a VIP bet for an amount exceeding the limit in the line, but it is up to the bookmaker to accept it or not.

Line width, odds and betting limits

Bets in BetCity start from the amount of 10 rubles, the maximum limit for each of the events is determined individually.

The main advantage of the BetCity bookmaker line is the widest and most comprehensive list, which can compete with a few competitors. But not always there are high limits for events from the list, small markets - they are everywhere small markets. As for the line itself, it is quite deep and is represented by all kinds of sports. Regarding the bookmaker's margin, there is no certainty here, the rate varies from 2-3% to 9-10% depending on the competition. And one more thing - BetCity, perhaps the leader in complaints regarding cutting accounts, does not welcome successful players too much.

You can replenish your account in different ways: Visa, Mastercard, MIR cards, Visa Qiwi Wallet, Webmoney, Yandex.Money, Moneta.ru; through the account of the mobile MTS, Beeline, Megafon and Tele2, as well as in Euroset stores. The minimum amount is 10 rubles, the commission is taken only from mobile payments.

Payments from the account are possible to the card or the above electronic wallets, the minimum amount is 100 rubles, the maximum is different for each system.

The betting company Betcity has official pages on social networks. As befits a modern and progressive bookmaker, he keeps in touch with customers, listens to their opinion and informs about important innovations in time. Betcity has VKontakte, but also has an Instagram account.

In order not to accidentally get on fake pages, follow the links from the official Betsity website. There are quite a few scammers, so do not be too lazy to find social network icons on the main page of the site. They are located on the right side: at the top if you are not authorized on the portal, and under the basket if you are logged into your personal account.

If you enter in the VK search for the groups "Betcity" or "Betcity", then about a hundred requests will come out. Naturally, it is easy to get lost in so many fakes and not find the official community of the company. This is what a real Betcity group looks like on VKontakte:


However, it is actually easy to fake a design, and you can wind up subscribers without any problems. So, check the address of the community. It should be like this - betcity_official.

Benefits of the Betcity group on VKontakte

The community pages publish up-to-date and reliable company news. Subscribe to be the first to know. The bookmaker also announces popular sporting events that are of interest to a huge number of players, indicating quotes for the main outcomes.


Bet lovers can also find the results of interesting fights. You can often find posts with successful bets from Betsity customers, after reading which, you begin to envy and dream about such things. Without entertaining content, too, nowhere. Sometimes you need to take a break, relax and just laugh at a funny post.

The most important and pleasant thing is, of course, drawings, contests and promotions that are regularly held for community members.


The main advantage of such contests is that bettors do not risk anything. They make a prediction and if they guess right, they get a nice bonus from Betsity. No need to bet and bet real money - just register in the bookmaker, subscribe to the group, leave a comment and repost the entry.

Posts on Instagram Betcity are duplicated.


In addition to the above advantages, in communities you can find like-minded people, share experiences, discuss rates and strategies. This is priceless, so the Betcity group on the VKontakte social network is really useful.

BetCity is one of the most experienced and oldest bookmakers in Russia. Officially, the company was founded in 2003, so by now the bookmaker has been operating for 15 years. This is an impressive period for the betting market and few bookmakers can boast of the same. Although even for such a period of time, the BetCity bookmaker has not managed to become a leader or earn an impeccable reputation among the players.

General information about BetCity

The BetCity office is registered to Fortuna LLC. The company is located in the city of Rostov-on-Don and here you can find its official office. Owner businessman Sergey Samsonenko

The betting company BetCity is a sponsor of many European and Russian sports clubs. These include: CSKA, Monaco, Lokomotiv - Kuban, Vardar football club, Vardar handball - women's and men's, fighting club Fortress.

In the Russian market, the bookmaker officially works through the First TsUPIS, so customers do not have to worry about the legality of the company. Even before the legislation was updated in 2016, the management of BetCity transferred its activities to the legal field. The office operates under license No. 5 of the Federal Tax Service of Russia, received at the end of June 2009. Confirmation of this can be found at www.betcity.ru.

In addition to license No. 5 of the Federal Tax Service of the Russian Federation, the BetCity bookmaker offers to familiarize yourself with other official documentation. Everyone can find in electronic form certificates of membership in SRO No. 20 and SRO gambling in sweepstakes. It also contains confirmation of cooperation with TSUPIS, the rules for accepting online bets and other important data.

BetCity website and features

The bookmaker has a simple site, which is made in a calm blue and white color scheme and is not overloaded with banners. Sections and subsections are clearly distributed here, as well as all the necessary information on sports and betting options is presented. At the first acquaintance, the BetCity website seems overloaded with information, however, this does not slow down the work of the web resource in any way. Tabs open quickly and load instantly even with slow internet.

Now betters can easily find the BetCity bookmaker portal and be able to place bets online without restrictions. But things were not always so rosy. At one time, Roskomnadzor ranked the site among the unverified offices and Russian clients could not use the web resource. That is why, almost every week, mirrors were created for the work of clients and the addresses of the BetCity website changed. Fortunately, the problem was quickly resolved and the restrictions were removed. At the moment, the portal is available at the only correct address betcity ru.

Mobile BetCity and Apps

For the convenience of players who are always on the move and do not want to be tied to a computer, the company has adapted the site and developed its own application for phones. Depending on preferences, the client can run the mobile version of BetCity on a tablet or smartphone. It is available at the link m.betcity.ru. The web resource has a concise interface, is not overloaded with a wide line and allows you to use the functionality of the main site.

If you do not want to regularly update the mobile portal, you can download the BetCity application. The program works quickly and allows you to bet even away from home. A separate version of BetCity for Android and the iOS operating system is available for players to choose from.

Odds at BetCity bookmaker

The company offers average odds, which attracts the attention of many bettors. Customers can place online sports bets at BetCity on favorable terms and not worry about making money. According to this parameter, the office is considered one of the best, so the bookmaker community is constantly growing. Odds vary depending on the sport. For example, for tennis, the indicator is stable and amounts to 5-5.5%, for football, the price margin for less popular countries ranges from 5-10%, and for the TOP-5 - 2.5-5.5%. A similar situation with football in the BetCity office is observed for basketball or hockey.

Line and live BetCity

The competitive advantage of the company is a wide range and number of events. The BetCity line is rightfully considered one of the best, and competitors have been seen borrowing some matches more than once. The team of analysts works out the list in detail, choosing not only popular and standard events for most betting shops, but also gives you the opportunity to play on rare and non-standard markets.

In terms of sports, everything is quite usual here: football, basketball, badminton, baseball, hockey, tennis, volleyball, water polo, table tennis, etc. Things are similar with BetCity with life, only the list of sports is noticeably smaller. However, the presence of unbeaten bets or events make the line attractive even for sophisticated bettors. At BetCity live, it loses to larger bookmakers, but they decided to neutralize this with the help of favorable odds.

BC BetCity withdrawal and replenishment of the account

The office does not have many ways to transfer winnings to your account. In the bookmaker, transfers are available only to bank cards, QIWI wallet, Yuankov transfers, TsUPIS wallet and Yandex money, which is not convenient for all players. The minimum withdrawal amount is 100 rubles for an electronic wallet and 1000 rubles for cards.

At the same time, you can replenish BetCity in a variety of ways. The choice of bettors is available: bank cards, electronic wallets, mobile telephony and even terminals. Funds are credited instantly, and the minimum deposit amount is 10o rubles.

Please note that the minimum bet in the bookmaker is 10 rubles, and the maximum is set by the administration. Often in reviews about BetCity, customers complain about “cut” highs and the inability to bet big.

Support company betcity

The bookmaker has adequate support and issues are resolved relatively quickly. In some cases, they may ask for confirmation of documents or screenshots from your personal account. To quickly resolve issues, it is better to call the BetCity hotline at 8-800-100-74-75. Phone calls are completely free. For less urgent cases, you can contact the company's employees by e-mail [email protected] or online chat on the site. In a letter, it is easy to attach the necessary document, a screenshot, and you can explain the controversial or difficult situation that has arisen step by step.

Betting shops of BetCity bookmaker

For convenience, the company has hundreds of PPPs (betshops) where residents of large cities can easily come to the office in person and place a bet online, replenish their account, etc. You can find the addresses of BetCity on the official website, in the corresponding subsection. For the convenience of betters, they are sorted alphabetically. Most of the branches are located in Moscow, St. Petersburg and Rostov-on-Don.

In addition to the BetCity addresses, next to each PPP are the hours of operation in local time. Before you visit the reception point, be sure to check its opening hours!

How to register in BetCity bookmaker?

  1. On the official website of BetCity, click the "Register" button;
  2. Fill in all fields of the registration form;
  3. If you have already created an account in the First TSUPIS, then it is enough to indicate it in the “Phone number” field and the accounts will be linked to each other;
  4. And if there is no registration in TsUPIS, then click on the "Get a promo code" button. Immediately after that, a code will be sent to the number indicated during registration and it must be inserted into a special field;
  5. Familiarize yourself with the rules of the BC;
  6. Check the box to confirm your consent to the processing of data;
  7. Click the "Register" button.

An account with BetCity has been created and a personal account has been generated. Now you need to go through the second phase of registration.

A message with your account will be sent to the email specified in the first form, which you will have to use in the future to enter your account and verify at BetCity. Please note that the generated account number is also an activation code. It will have to be indicated during the second phase of registration, along with the last name, first name and patronymic, date of birth, place of residence, etc. Be sure to check the correctness of the data and use your real full name, which can be confirmed with a passport at the PPS during verification. Otherwise, you will not be able to place bets online through the bookmaker.

Now it remains to be identified at the betting point of the bookmaker BetCity and TsUPIS.

How to register in TSUPIS?

You can do this directly on the 1cupis.ru website through the "Register" button on the main page. To do this, enter a phone number, nickname, email and generate a password. An SMS message with a code will be sent to the specified phone, which must be specified in the field that appears. Then click "Confirm" and you will be automatically redirected to a new page. Identification options in the First TSUPIS will be offered there.

Then complete the procedure in one of the convenient ways.

  • For 50 rubles in any Euroset branch;
  • On the website of the bookmaker.

Please note that in the BetCity PPP, the verification procedure can be combined with identification in the TSUPIS. It's completely free and you don't have to deal with everything yourself.

How to get verified?

There is nothing easier than to pass verification in BK BetCity. To do this, it is enough to remember or write out the personal account number that was assigned to you at the bookmaker's office during registration. After that, find on the official website the addresses with the company's betting shops, find the bookmaker's betting shop closest to you and visit it in person. Also don't forget your passport.

On the spot, tell the employee that you need to go through verification for the BetCity bookmaker. The cashier will ask you to show your identity card (passport) and account number. Once the data is verified, you can fund your account and place bets online. Usually there are no problems with the procedure, it takes no more than 10-15 minutes.

The company's support service has succumbed to a noticeable change. In case of questions and difficulties, customers can use the Betsity telephone hotline, write to the e-mail box or contact the live chat.

Contacts are located on the bookmaker's portal in the "Information" tab in the top menu of the "About the company" item.

Emails for player advice and answers: [email protected] And [email protected].

Free number phone "Betsity" - 8 800 100 74 75.

Legal address– Fortuna LLC, Russia 344037, Rostov-on-Don, street 20th Line 22.

Technical support "Betsity"

Email. The slowest way, since the response time reaches 1-2 days, although there are exceptions. Support staff by email always fully answer the question and solve the problem. Quality at the highest level.

Hotline. Issues are resolved quickly over the phone. The operators are polite and really want to help. Among the shortcomings, we note the inability to transfer files when necessary, so you have to wait for a message in the mail.

live-chat. It stands out for its efficiency, but it all depends on the number of users online and the workload of consultants. The quality of services is not worse than other support methods. The disadvantage is the need to log in and, after the start of the dialogue, indicate the number of the game account in a new window.

The chat interface is convenient. When the interlocutor appears in the chat, a corresponding notification is displayed. Also, when the consultant is typing, you will notice this.


You can contact the operator online at Betcity for help by clicking on the "Technical Support" banner on the right side (on the main page of the site or under the basket after entering your personal account).


Hotline "Betsity"

The company occupies a leading position in the legal market. For a long time of work, the bookmaker has formed its own audience. The office does everything to adhere to the set bar, offering not only favorable conditions for bets, but also high-quality service.

The support service, especially the hotline, is the face of the company. Employees provide qualified advice. Operators get in touch within 2-4 minutes and work around the clock and seven days a week.

The Betcity phone is available to everyone, because it is free. Bettors easily contact specialists and receive clear answers and help in solving problems. Operators can ask the following questions:

  • betting calculation;
  • registration and verification procedures;
  • financial transactions: input, output, taxation;
  • account blocking.

The list doesn't end there. In general, you can ask everything related to the work of the bookmaker. The questions are not limited in any way. Many issues are always resolved over the phone. Excellent user support improves the bookmaker's reputation.

Help Desk Pros and Cons

The support service of Betcity makes real efforts to promptly help customers. The priority of the company is the availability of communication - around the clock and without various failures or problems.

Advantages:

  • quick response of consultants to the request;
  • friendliness and competence;
  • desire to help in solving the problem;
  • different communication channels.

The only drawback is not always a quick response by email. This is due to the huge number of requests that employees are physically unable to process instantly.



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