First you need to understand and know that there are different ticket fares and booking classes. And depending on this very tariff and the time of return of the ticket, the amount of the refund changes. The general rule is this: the cheaper the ticket, the greater the loss of its exchange or refund.
The advantage is for those who have bought the so-called premium tickets and business class tickets. Penalties in this case are minimal or non-existent. But the price for such a ticket is much higher.
Economy class tickets are stricter. Either part of the ticket price is refunded, or only fees (taxes). Fee refers to fuel surcharge, airport taxes, agent services.
Return conditions
Economy class tickets are different: regular, regular premium, discounted, promotional, group. There are about 17 of them. All of them are designated by letters (codes). When you book tickets, check which class you are buying and read terms of purchase, return, exchange and baggage check-in.
Return tickets from low-cost companies, such as airbaltic, airasia, are practically impossible . Usually they only refund airport taxes. And at the same time, a request for a refund must be given almost a month before the date of departure.
An example of a return from the low-cost company airbaltic.
In any case, before buying a ticket, read the fare conditions and ticket refund rules.
Reasons for the return of the ticket
The legal basis for the involuntary return of a ticket, for which you or, God forbid, your relatives, are required to return the full cost, is:
- - flight delay more than 3 hours
- - due to the airline itself (the flight was canceled)
- - official refusal of a visa (show a copy of the passport with a refusal of a visa)
- - illness of a passenger with forced hospitalization
- - death of a close relative
All these refund options are considered individually by the airline itself.
Tickets are non-refundable if you did not fly due to illness (without involuntary hospitalization), personal problems or simply the passenger's absence for the flight.
They will not refund the money for the ticket if you are flying in a package. You have to return the whole package.
Terms of refund for air tickets
The sooner you return the ticket, the more money you can return for it. Remember, if you bought inexpensive tickets (for a promotion, at a discount), then most likely you will not be able to return the full amount. Most airlines will charge you some percentage for canceling a flight.
If you notify the air carrier 24 hours or more before departure, you may receive a refund of the amount paid for the air ticket minus the airline's fees. If you canceled the flight less than 24 hours before departure, then you will be refunded the amount minus a fee, the amount of which does not exceed 25% of the total ticket price.
Where can I return the ticket
Refunds are made in the same place where you purchased the ticket.
- 1. Directly from the airline via the Internet or through the cashier.
- 2. Through intermediary brokers.
And once again I will repeat: conditions for a refund, again, read when buying a ticket.
Conditions for returning / exchanging a ticket with Aeroflot
Online Refunds are only possible if you purchased your ticket online. In the case of buying a ticket through the box office, the refund is made through the box office or in the information and booking center of the company.
Ticket return procedure
Ticket refund is made only to the person who issued the ticket. Money for a ticket is returned to third parties only if there is a notarized power of attorney.
The return of the ticket is made in the same place where you bought it.
- - If you bought at the checkout, go to the checkout. Bring your passport and air ticket. On the spot, you will write an application for the return of the ticket (keep a copy of the application with you). Specify the timing of the refund.
- - If you bought online directly from the airline. Go to the airline's website, go to your personal account, find the booked ticket (booking section). Once again, read the conditions for the return of the ticket. Choose the button "Cancel" or "Return", or "Cancel" in the English version. Click on the button and then follow the instructions that will be offered to you.
If you do not have a personal account on the site, then find the support phone number on the site, call there and ask how to return the ticket. Before calling, place your passport and ticket next to it, where the booking number is indicated.
- - If you bought a ticket via the Internet at an agency company. The steps are the same as described above. If there is no personal account, look for a phone number on the site and call. Before calling, place your passport and ticket next to it, where the booking number will be indicated.
Conclusion: troubles happen. They do not depend on us. By knowing our rights and acting prudently, we can get out of trouble with little or no loss.
In what cases can I get a refund for air tickets
Conditions for the return of airline tickets depend on the reasons. If the return of tickets is voluntary and the passenger refuses to fly for his own reasons, then he agrees to the conditions of the airlines and the fines.
The amount that the airline will refund for unused tickets depends on their fare. The cheaper the fare, the less chance of returning tickets. If you are planning a charter flight, economy class, or buying a promotional offer, then please note that in case of cancellation of the trip, you will not be refunded the full cost of air tickets, and you will have to pay extra when exchanging.
Return of tickets due to the fault of the airline
The passenger can return the full cost of air tickets in case of an involuntary refund, which happens through the fault of the airline.
- Rescheduling or canceling a flight for more than 3 hours.
- The flight is not on schedule.
- Change of flight route.
- Failure of the airline to provide flight connections.
- No seat on the plane (overbooking or overbooking).
- Delay of a passenger due to an inspection at the airport (if during the inspection no substances and items prohibited for transportation are found).
A refund of the full cost of air tickets is also possible in case of refusal to obtain a visa, in cases of hospitalization, death or illness of a passenger or his close relatives. Each case of return of airline tickets is analyzed individually, requiring supporting documents: a certificate from the embassy or hospital.
Non-refundable tickets
The most difficult thing is to get money back for non-refundable tickets. They are marked with the inscription Non Ref (Non Refundable) in the "Restrictions" section, which means "Non-Refundable". Even if there is no inscription, carefully study the information “Refunds” (Refunds) and “Exchange” (Change), because by buying a ticket, you agree to the terms and conditions of the airline.
Non-refundable tickets are non-refundable fares, most often they are sold on promotions and special offers. All airlines have such tickets, and this tariff is especially popular with low-cost airlines: Pobeda, airBaltic, Wizz Air, EasyJet, Ryanair and others. It is forbidden to rent non-refundable tickets, but there are exceptions.
In what cases can I return non-refundable tickets
You can get a refund for non-refundable tickets in the following cases:
- Illnesses of a passenger, a member of his family or a relative who flies with him on a flight.
- Death of a passenger's family member or close relative.
- Flight cancellation due to flight delay.
These cases must be documented before the end of check-in for the flight and medical certificates must be submitted to the airline.
For non-refundable tickets, you can return part of the money in the amount of the airport tax without a good reason or documentary evidence. This is stated in the rules of the Air Code. The airline will not refund the amount equal to the fare of a non-refundable ticket.
How to exchange tickets
A hassle-free exchange for another flight is rare and in most cases you will have to pay extra for it. The amount of the surcharge is calculated from the amount of the fine and the difference in the cost of tariffs. The rules are the same: the cheaper the air ticket, the more expensive its exchange.
Business class flights are usually exempt from commission. If you want to exchange tickets, then do it as early as possible and be sure to before the departure of the aircraft. Compare the terms of return and exchange - sometimes it is more profitable to return the current ticket and buy a new one.
How to return tickets if you missed your flight
The refund of air tickets in case of a late flight depends on the fare and rules of the airline. Most likely, the money for the ticket will not be returned, or a serious fine will be deducted. As soon as you realize that you are late, immediately call the airline and warn about it.
So you will return at least part of the cost of the ticket - the airport tax. If you are late for check-in, but the departure has not yet been announced, run to the counter and try to solve the problem with the airline staff. Some airlines make concessions and allow you to exchange tickets.
How long to wait for money after returning tickets
The exact refund period depends on the date of application, payment method and airline. If you made an order for air tickets through a bank card, then the transfer will come to the same card within a period of 5 days to 2 months.
It is necessary to issue a refund of air tickets where they were bought: on the website of the airline or ticket agency through the feedback form or by e-mail. Prepare a copy of your passport, air tickets and details - the recipient's account, full name of the bank, BIC and correspondent account. If a letter or application is not answered within 3 days, you must call and find out the reason.
If you want to reduce risks, choose a tariff with flexible return conditions. See the airline's website for fare information. The most favorable conditions for return and exchange apply to business class tickets, the most inconvenient - non-refundable tickets. Do not forget that you can return or exchange tickets only where you bought them.
Can I get a refund for tickets purchased online?
Services for online ticket purchase exist in each airline. Each potential passenger has the opportunity to purchase tickets from any convenient place and at any convenient time. It is necessary to distinguish between the direct purchase of tickets and their booking.
Purchasing tickets on the airline's website involves choosing the desired flight and obligatory payment for a travel document using specialized online services. Booking tickets is a special service for assigning the right to purchase a ticket to a specific passenger. That is, when booking, payment is not made, and the passenger only receives a guarantee that a travel document has been issued in his name, which has yet to be received and paid at the company's office or at points of sale.
Due to the fact that each person may have situations in which he is forced to refuse scheduled flights, he faces an important question, how to return the ticket correctly and with minimal losses and get back the money spent.
When booking tickets directly, you do not need to return anything, since the airline did not provide anything other than guarantees for the purchase of tickets. If the passenger's plans have changed, and he will not be able to use the services of the company, it is enough for him simply not to redeem the booked ticket. Naturally, there can be no material losses in this case.
The return of a ticket purchased via the Internet, that is, one for which payment has already been made, is carried out according to the rules of a particular airline. The rules for returning tickets are published on the company's website and the passenger has the opportunity to familiarize themselves with them before purchasing. This must be done in every case, because only then it is possible to say in advance whether the return of air tickets is possible and what financial losses will be in this case.
When returning tickets purchased using online services, be prepared to pay a fine.
Actually, penalties do not depend on how exactly the ticket was purchased. The amount of the fine depends on the price of the ticket. That is, the more expensive the ticket, the smaller the amount of the fine you will have to pay for its return. This rule applies to almost all airlines. Some companies do not impose financial sanctions on passengers returning tickets at all.
If the ticket was purchased under a promotion held by the airline and at a significant discount, then the usual refund for it, as a rule, is not made. Such a ticket can only be exchanged for another flight.
The amount of the fine also depends on how much time remains before departure. The less time left before the flight, the greater the amount of the fine withheld from the passenger.
It is also possible that a ticket purchased via the Internet cannot be returned at all. This condition must be stipulated during the sale and a note is made about it on the ticket form.
The procedure for returning an air ticket purchased via the Internet has its own peculiarities. First you need to fill out a special ticket refund form, which is available on each site where plane tickets are sold.
The completed application, together with a scan of the passport for which the ticket was purchased, is sent to the email address of the air carrier.
The application must contain the following information:
- surname, name, patronymic of the passenger;
- flight number and date of departure;
- indication of the method of purchasing the ticket;
- details of a bank account, bank card or electronic wallet for transferring the returned money.
Please note that in the case of purchasing a ticket through a travel agency, the entire refund procedure should be carried out through this operator.
An application for a ticket refund will only be accepted from the person in whose name the ticket was purchased. If the return is carried out by another person, he must have a notarized power of attorney for the right to perform such an action.
This concludes the actions that a passenger must take when returning tickets purchased via the Internet. He can only wait for the airline to consider his application and return the money. Don't expect this to happen any time soon. Sometimes the time from applying for a ticket refund to the immediate refund is several weeks.
Money can be transferred to a bank card, to an electronic wallet, to a current account or, less often, in cash. Details for the transfer of funds must be provided to the airline along with the application.
In order to minimize losses from the return of tickets purchased via the Internet, it is necessary to carefully study the rules of the carrier company for such a return. Financial losses, as a rule, are inevitable, but it is in the power of each person to reduce them.
How to get back the money spent on a ticket with the least loss
Relations between the air carrier and the passenger are regulated by the Air Code of the Russian Federation, and more specifically, by Articles 103 and 108 of this document. In fact, it all depends on the decency of the airline and the exactingness of the client. And, of course, we will not disregard some agreements, thanks to which transport services have secured themselves from the risks of refunds for unused tickets.
How the state regulates the issue of refunds for air tickets
According to article 103 of the VC, the passenger has the full right to a refund of the amount for the "carriage charge", which is indicated in the contract. The money must be returned at the time of termination of the agreement. The law states that the carrier is obliged to notify the conditions for receiving money for the ticket before the conclusion of the contract. It turns out that the airline can still establish certain rules - to please itself, of course.
Now about article 108 of the VK point by point:
- The passenger must notify the carrier of the termination of the contract no later than one day before the end of check-in for the flight.
- The refund amount is calculated as the cost of the ticket minus the costs incurred by the carrier.
- If the passenger notifies the airline less than 24 hours before the end of check-in, the refund amount is reduced by 25% (for example: from 10 thousand rubles to 7.5 thousand rubles).
- The carrier has the right not to pay money if the client decides to terminate the contract of carriage after the end of check-in for the flight. It turns out that if you missed the plane, you will be refunded exactly 0 rubles for the ticket. 0 kopecks.
- The contract can be concluded with the condition of non-refund of the amount paid for the ticket. We are talking about a 100% non-refund of the money spent.
Of course, the state provided for the option of a forced refusal to travel by air due to the death of a close relative. But even here there are “buts” - you will have to notify the carrier 24 hours before departure, and the fact of death will still need to be documented. This exception applies to both refundable and non-refundable tickets.
How to refund the cost of an air ticket purchased from Aeroflot
In June 2014, Aeroflot announced the introduction of non-refundable tickets at the Budget and Promo fares. The announcement was made immediately after the corresponding changes in the RF VK.
The innovation also affected the Optimum tariff. A fixed penalty for the return was set (instead of the old 25%). At the same time, the company clarified that a warning about the refusal of transportation less than 40 minutes before the set limit automatically transfers the ticket to the status of “non-refundable”.
According to the terms of the Contract of Carriage, the passenger is obliged to verbally notify Aeroflot of the termination of the contract at any sales office or an authorized person at the place where the ticket was purchased. Written notice should be sent by registered mail to the address Moscow, st. Arbat, 10. When paying for a ticket with a debit or credit card, the money is returned to where it was withdrawn.
The list of documents to be prepared for the implementation of the refund procedure for the ticket:
- Identification. If the application is not submitted by the passenger, a certified transfer of authority agreement is required for a person who acts in the interests of the airline's client.
- Application of the established form. The average time for consideration of your application is 1-3 months.
- Other documents.
The Aeroflot website indicates the option of returning tickets on-line, that is, without visiting offices. To do this, you will have to call the Information and Reservation Service call 8-800-444-5555.
The principle of working with customers is similar for each airline. To clarify the details of how to return the money paid for the ticket of your carrier, study the corresponding section on the company's website.
Sales intermediaries: will they return the money you spent on the ticket
A fairly common occurrence: buying a ticket through an online intermediary, for example, Ozon Travel. Note that Ozon, like other similar companies, offers to buy a seat not only on Russian, but also on foreign flights.
We are offered to enter our personal account and click on the "Return and Exchange" button, located directly opposite the order. There you will need to fill out an application, on the basis of the points of which seats on the plane will be canceled and the amount of the return will be calculated.
Ozon notifies that:
- Foreign carriers most often conclude non-refundable contracts.
- The earlier you apply, the more likely you are to avoid maximum losses.
- Some airlines can refund the money for the ticket in the event of an official refusal of a visa to a passenger.
The intermediary, as well as the airline, will transfer the refund to the account from which the payment for the flight was made.
The refund method depends on the type of ticket. How much can I return a plane ticket for? For which ticket the money will be returned to you, and for which not - read our article.
Variety of air tickets
- Air tickets purchased through the ticket office at the airport.
- Air tickets purchased online.
In the article, we will consider a method for returning the second type of tickets
Reasons for return
- Missing a passenger for a flight without a reason.
- A passenger is late for a flight due to an accident.
- Ticket exchange for another date.
- Cancellation of the trip altogether.
- Flight cancellation or rescheduling.
Which flights cannot be refunded?
Most tickets purchased through the site can be returned in the same way as regular tickets purchased at the box office. However:
- Tickets marked “Non Ref” cannot be returned. “Non Ref” means “irrevocable”. Tickets with this mark are considered the most affordable, fly away in a matter of hours and are not subject to return or exchange.
- Tickets purchased under a promotion, discount system or sale (exchange for a ticket of a different date is allowed).
How can I return a ticket purchased online?
Depends:
- From how much time is left before the start of the flight. The earlier you decide to return the ticket, the less problems this procedure will bring.
- From the airline from which it was purchased. Each carrier has its own conditions for returning an unused ticket.
- from the cost of the ticket. Statistically, business class tickets return more easily and with less “waste” than economy class tickets.
How long can a return take?
- If you return your ticket 24 hours (or more) in advance, you will be refunded the full cost of the ticket. The passenger will be charged a fee. Some airlines add penalties to the refund procedure.
- When returning the ticket in less than a day, the passenger will be offered a refund of seventy-five percent of the price paid for the ticket + commission fee and, depending on the company, penalties.
- If the ticket is returned 4 hours before boarding the plane, seventy-five percent of the ticket price + commission fee + penalties are returned to the passenger.
- If you try to return a ticket less than 4 hours before boarding or after the start of the flight, the cost of the return will decrease, and the amount of penalties may be increased several times.
Warning
Keep in mind! Sometimes it is easier to pay penalties and reissue the ticket for another calendar day than to return the ticket and purchase a new one on your own.
Where and how can a refund be made?
Flight number. You can return an electronic ticket both at the airport ticket office, as well as a regular one purchased in another way, and on the website where you issued the electronic ticket. To return you will need the following information:
- Purchased ticket number.
- Reservation number.
- Departure time.
- Departure date.
Access to the above data is available to you in an e-mail to the mail that you indicated when booking. If you return the ticket through the airport ticket office, then in order not to look for all the data yourself, you can print the letter received from the airline and simply show it at the ticket office. They will help you figure out what and where to enter in the application.
If you are making a return through the site, then the procedure is as follows:
- On the site where you bought the ticket, find the refund section.
- In this section, you fill out an electronic application, in which you enter all the data on the purchased ticket (listed in the previous section of the article) and attach a photo or a scanned copy of your passport with the data entered on the ticket.
- If you return the purchased e-ticket through the airport ticket office, the return procedure is similar to the e-ticket.
- If you want to issue a refund of an air ticket purchased from a travel company, then the refund procedure will be similar to the two previous ones.
How long does it take for the passenger to receive the money?
The refund period for an unused air ticket depends on when you applied for a refund, how you paid for it and on the method of purchase (airport, travel company, Internet). On average, the return period is from ten days to three months.
Ticket refunds can occur:
- Cash at the box office.
- To a bank card.
- To an electronic account.
How to speed up the refund process?
If you paid for the ticket using a bank card, then:
- In the application for a ticket refund, indicate the personal data of the passenger (full name)
- Bank name and account number.
- Bank identification code.
- Correspondent account.
Information
If you are making a return by proxy, but in the application, indicate the personal data of the person for whom the ticket was purchased, as well as the data on the card of his bank and account.
If you paid for the ticket through an electronic wallet, then in the application you need to indicate:
- Full name of the passenger for whom the ticket was purchased.
- Electronic account number.
- Type of this account (webmoney, yandex.money, qiwi, etc.)
Is it possible to exchange the returned ticket for another date of departure?
It depends only on the airline from which the ticket was purchased. If the exchange is possible, then the passenger will have to pay penalties.
When exchanging a business class ticket, sanctions are usually not taken.
In recent years, many tourists prefer to purchase plane tickets via the Internet.
This method justifies itself with its convenience and practicality - there is no more need to spend time moving around the city and waiting in line at the box office.
But, sometimes unforeseen circumstances occur, and the purchased ticket becomes unnecessary, and the trip needs to be postponed to another day, or completely abandoned.
Then the question arises: how to return tickets purchased via the Internet? How to get a refund for a ticket?
It does not matter in this case how the ticket was purchased (regular or via the Internet), the possibility of a refund for it depends on the fare at which it was purchased.
The fare is the conditions for the exchange or return of the ticket.
Many travelers do not bother to read a long text, but simply put a check mark at the end of it “acquainted”.
If you need a refund for an air ticket, you must carefully read the terms of the fare. The rules by which it will be possible to return a ticket can be found on the airline's website. This also applies to the purchase of a ticket on the Internet through an intermediary.
There are uniform rules for ticket refunds for all air carriers:
- The amount of the penalty for returning the ticket will be less if it was purchased at an expensive fare;
- The longer you delay with the return of the ticket, the smaller the amount you can return for it.
Some tickets may have special markings: non refundable or non ref.
Such travel documents are non-refundable. They are usually purchased at the lowest price, or at a promotional rate.
True, there is a chance to try to change this ticket for a similar one, but with a different departure date. To do this, you will most likely have to pay extra.
Just as important is the reason why it became necessary to return the ticket back. In the event that forced circumstances arose (the flight was delayed or canceled, a relative fell ill or died, or the passenger himself), then it is necessary to provide documents confirming this fact. In this case, the maximum possible amount assumed by the tariff will be returned.
In the event that there is no good reason for returning the ticket, then at best it will be possible to count on a minimum compensation.
In any case, the decision on the amount to be refunded will be made by the airline after all reasons have been considered.
When is the best time to buy a ticket
The sooner the e-ticket is refunded, the better.
- If you return a ticket more than 24 hours before departure, you can return its full cost (excluding commission, which is not subject to a refund). But, certain carriers have a system of customer fines and different fees may apply.
- If the ticket can be returned in less than a day, then in this case it is impossible to count on the refund amount, more than 75%.
- In the event that the ticket is rented on the day of departure of the aircraft, then every effort must be made to submit an application at least four hours before the start of check-in. In this case, you can hope for a refund of 75% of the cost. If an application for a refund for a ticket is submitted in less than four hours, then the fines may increase.
If you are late for a flight, if you have a full ticket, you can return it even after the departure of the aircraft.
It is often more profitable to reschedule the departure date and at the same time pay a fine than to return the ticket and then purchase a new one. The same applies to the situation if the security service detained.
Who will return the money
In order to return the tickets and return the money, you must write an application for a refund and come with it to the travel agency (it can also be an air ticket office or carrier) where the ticket was purchased.
The application must contain flight, ticket and booking numbers, as well as the date and time of departure.
This information can be found in the e-mail that is sent to everyone who has purchased a travel document.
There should be no errors during filling out the application, since in this case you will have to fill out everything again. This is fraught with the fact that the first version of the application will not be taken into account, which means that time will be lost and, in fact, it will turn out that the return was requested later.
Return procedure
Since we are talking about an air ticket purchased thanks to the possibilities of the Internet, in order to return it there is no need to come to the box office.
The entire return procedure is carried out on the website of the travel agency. In this case, you need to fill out an application on the right page.
Simultaneously with sending the application on the website, you need to attach to it a photo from the passport for which the ticket was purchased. Sometimes it is acceptable to send scans by e-mail.
In all cases, a personal appeal to the staff of the travel agency with a wish to postpone the date of departure or return the money for the ticket is allowed. This formality is common and does not require a lot of time. Ticket refunds are made daily by many passengers.
If the ticket was purchased through a travel agency, then the money will first come to her account, then to the account of the person who returned the ticket. An application for a refund of a ticket can be issued only by the person who bought this ticket. If this person does not have such an opportunity, then another person can write the application, but for this it will be necessary to certify the power of attorney with a notary.
How long does it take to get money back
This question cannot be answered unambiguously. How long the funds will be returned will depend on when the person decided to return the tickets purchased via the Internet and submitted the application. Also, the speed of the procedure will depend on the method of payment.
Funds are returned to the client in several ways:
- Cash back.
- By transfer to an electronic wallet.
- Transfer to a current account.
- Transfer to a bank card.
In order for the money to arrive on the card soon enough, you should indicate the last name, first name and patronymic of the client, as well as the bank coordinates and current account.
If payment for tickets was made through an electronic wallet, then you will need to specify:
- Surname, name and patronymic of the person for whom the ticket was purchased.
- Wallet number.
- The name of the electronic system. It can be Yandex money, WebMoney, etc.
As soon as the application is submitted, the client loses the right to a specific seat on the plane indicated on the ticket. It will be redeemed for some time by another client. After submitting the application, you cannot change your mind and return the ticket. The whole procedure can last from ten to ninety days.
The refund of air tickets in case of a late flight depends on the fare and rules of the airline. Most likely, the money for the ticket will not be returned to you, or a serious fine will be deducted. As soon as you realize that you are late, immediately call the airline and warn about it. So you will return at least part of the ticket price, for example, airport tax. If you are late for check-in, but the departure has not yet been announced, run to the counter and solve the problem on the spot. Some airlines make concessions and allow you to exchange a ticket on loyal terms.
Sometimes there are situations when it is necessary to return the ticket. This may be a voluntary decision of the passenger (family circumstances, change of plans, etc.) or forced (flight cancellation). The refund is carried out according to the rules of the airline and the conditions should be discussed when buying a ticket. Please note that some tickets are non-refundable.
What kind of flights can I rent?
Each company has its own details of exchange, return and payment of a fine when returning tickets. But we can say with accuracy that the most favorable return conditions are in the premium class. The return and exchange of such tickets is quite convenient and the penalty is minimal and possible even after departure.There are so-called "fully leased" tickets. Their amount is fully refundable, except for the money for the reservation. Tickets returned with a penalty can be returned with a deduction of about 25% of the fare amount. Fare of non-returned tickets is non-refundable.
Ticket refund fees
In case of forced return due to the fault of the airline, or in case of sudden death of a passenger, no fine is paid. For an economy class ticket, you will need to pay a refund penalty, the amount of which depends on the company you have chosen and varies from 900 rubles to 1500 rubles, foreign flights - from 40 euros to 300 euros. And some airlines do not apply penalties.Penalties are paid if the passenger refuses the ticket less than three hours before the departure of the aircraft, as well as in case of non-appearance of the passenger for the flight.
Refund of tickets purchased online
Even if you ordered a ticket via the Internet, it is possible to return or exchange it - however, with the same monetary losses that are stipulated by the airline. The funds will be returned to you on the card with which you paid for the ticket. The refund process can take up to 3 months.Some online ticket offices make it easy to exchange or return a ticket. You can also book and order tickets at low prices without leaving your home. Simple design and user-friendly interface will make it easy to find a flight to anywhere in the world.
The editors of the site notes that it is advisable to plan your trips in advance and familiarize yourself with the return conditions when buying tickets - this will help to avoid unpleasant situations.
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Changes in plans, a sudden illness, or the cancellation of an upcoming event can all be reasons that encourage you to cancel your pre-purchased plane ticket. Since most people today buy tickets via the Internet, it is necessary to know the procedure for returning them. How to return a plane ticket purchased via the Internet? You can return it quite simply, the main thing is to follow a few simple rules.
Conditions for issuing an air ticket
Rest assured - you can return a ticket paid for via the Internet back to the air carrier, but The refund amount for a returned ticket will depend on three factors:
- Airfare;
- The period of time remaining before departure;
- Reason for return.
The so-called "fare" - this is a detailed description of the conditions for the return and exchange, which you should familiarize yourself with when buying a ticket via the Internet. Since most people lose sight of it when buying, they simply do not know what to do if they need to return the money they spent. You can find the "fare" of your ticket on the website of the air carrier. Each company has its own return policy, but there are a few general points:
- The more expensive the ticket, the lower the penalty for its return;
- The sooner you contact the airline for a refund, the greater the amount you can recover.
Tip: if you missed your flight or for some reason you were detained by the security service, you have the right to return the ticket purchased via the Internet even after the departure of the aircraft. In this case, you can reschedule the flight - such a decision will be more profitable than returning.
If there is more than a day left before departure, then often the airline withholds only a small commission for the return, reimbursing almost the entire cost of the ticket (especially in business class).
Article 108 of the Air Code of Russia stipulates the obligation of the airline to return the entire amount for the ticket. However, the "grace period" clause gives companies the right to withhold a fee or impose a penalty if you return your ticket later than their deadline. The size of the commission or fine is determined by the carrier, but the law states that it should not exceed 25%.
Less than a day before departure? By handing over an air ticket, you are unlikely to be able to return more than 75% of the initial price. Try to submit your claim at least 4 hours before check-in to be able to receive at least part of the amount paid.
It is worth mentioning that there are tickets on sale that are not allowed to be returned (non ref, non refundable). As a rule, this category includes the cheapest tickets purchased via the Internet for a promotion on special conditions. The company will not refund money for such purchases, but may offer to postpone the departure date to a later date. However, there is no definition of non-refundable tickets in the Air Code of the Russian Federation, so you can always fight for your rights in court.
The reason why an e-ticket is issued is also of great importance. If this is a forced step, and you can prove it with the relevant certificates, then it is likely that the carrier will meet you halfway and pay the bulk of the cost, despite the closeness of the departure date.
Tip: if the intermediary refuses to return the money for the ticket, send the appropriate application with the agent's letter attached directly to the airline. If the carrier insists that the ticket is “non-refundable”, you can write a letter to the Federal Air Transport Agency with a printout of the email correspondence that took place - the main thing is to do this a day before the expected date of departure.
E-ticket refund procedure
Some believe that in order to go through the refund procedure, you need to print out a ticket purchased on the Internet and contact the airline office. We hasten to please you: everything is much simpler.
You need to find an application form for the return of tickets on the website of the air carrier and fill it out, or contact the intermediary from whom the ticket was purchased. If you couldn't find a special form, just write an email to the address listed in the "Contacts" section. To complete the return form, you will need the following information:
- Ticket data (document number, flight number, booking code, date and exact time of departure);
- Scan of the passport;
- Proof of purchase (bank statement will do).
Traditionally, the airline will refund the money in the same way that the purchase was paid - the amount will be credited to the same bank account or to the same electronic wallet. The review period for your application will most likely not exceed 10 days, but in some cases it may take up to a month for the company to find out all the circumstances.
