Writing a formal letter. Letter ending rules

In recent years, e-mail has taken an increasing place in business correspondence. Its advantages are obvious: efficiency, availability and ease of use. It should be remembered that electronic correspondence has its own nuances.

Receiving letters

1. check your mail at least 2 times a day - in the morning and in the afternoon. Otherwise, you can stop the work of other people and delay the resolution of issues;
2. if you received a letter, it means that someone sent it and for some reason did it. Therefore, the received letters must be read. Of course, spam is not considered here;
3. if you are a manager, your working day should start by launching an email client that does not unload all day and automatically checks mail. Set up automatic delivery / receipt of mail at least every 10 (and preferably 2 - 3) minutes;
4. if you are very busy and you have received a letter, evaluate who it is from, the subject and run through it with your eyes - this will help you quickly understand whether the letter requires an urgent response or can wait a little;
5. The easiest and most effective way to move things forward and not collect mail piles is to respond to emails right away. Therefore, if you are not carrying on a conversation or other activity that does not tolerate interruption, respond to the letter immediately.

To, Cc, Bcc fields

You should understand, remember and correctly use the "To", "Cc" and "Bcc" fields. Your actions on receiving the letter or the actions of the recipient depend on this.

1. "To whom". If you send a question, you are waiting for a response from the addressee specified in the "To" field. If you are the recipient, you must answer. That is, the letter and the information or questions contained in it are addressed directly to the recipient indicated in this field.
2. "Copy". Recipients in this box are receiving a letter for information or are "invited witnesses". The recipient in copies should generally not reply to the letter. Moreover, it is considered polite, if necessary, to begin with the phrase “sorry to interfere.”
3. "Hidden copy". The fact that the letter was sent to the person specified in the "Bcc" field will not be known by the main recipient or those in the copies. This field is also used for mass mailing so that all recipients do not know your address book.

When answering, do not forget about the "Reply to all" button - this will save the recipients of the initial letter in copies and your answer will not pass by them. You can always remove unwanted recipients or add others.

If there are more than two recipients in the received letter in the "To" field, this means that both of these correspondents or any of them must answer. Decide who should answer. However, be careful when sending letters containing more than two recipients in the "To" field: for a letter sent to everyone, you run the risk of not receiving a response from anyone.

Subject field

You should not leave this field empty. The people you correspond with may receive hundreds of emails a day and use this field to quickly assess the importance of email content.

The subject of the letter should briefly reflect the subject of the letter. Headlines like "Question", "Hello!" or empty headlines betray you as a beginner, or lack of basic business writing skills.

"The Importance of Writing"

If the letter contains information about urgent changes, the text of any contract or other information that needs to be paid attention to first of all, use the value "high", this will highlight the letter in the Inbox folder.

• Don't use "high" importance in vain!
• A personal letter to a business correspondent or a letter with a funny and not businesslike picture or link, mark the importance as “low”.

Writing a response

1. Start with a greeting, it's polite.
2. Speak the same language with the person. This applies not only to the Russian/English language, but also to the form of the text. An informal response to a formal letter is disrespectful to the respondent and a demonstration of one's own low culture.
3. Do not use transliteration, except when sending emails from mobile devices. If your mail client does not support Russian or corrupts encodings, please attach the reply text in the attachment.
4. A business letter should be precise, specific and concise.
   • Accuracy– Specify the exact data you are referring to (for example, meeting date, meeting agenda item, date and subject of another email, or file name).
   • concreteness- it should be clear from the letter exactly WHAT EXACTLY is required from the recipient.
   • Conciseness. Whoever thinks clearly, he clearly states, and your addressee sees it. Therefore, it is not necessary to state on three pages what could be written in three sentences. A concise business text is not dryness, but time saving and thought accuracy.
5. If the letter contains several questions, topics or tasks, structure them and separate them. A continuous “stream of washing” is difficult to read and you can skip, in fact, the main question of the letter.
6. Respond to the requests in the letter as accurately as possible. The answer to a request or task "Let's do it!" incomplete “We will do it by such and such a date”, “in such and such days”, “after such and such an event” is a more specific and accurate answer.
7. The text must not contain errors! Misprints are not terrible, but if you write words incorrectly in each letter, it becomes noticeable very quickly and leaves a negative imprint on your image of a business partner.
8. Never send a letter without reading what you have written! Read your answer and make sure everything is concise, precise, understandable, specific and free of grammatical errors. Check if all the necessary recipients are specified, if they are correctly placed in the "To" and "Cc" fields. Check for grammatical errors.
9. Quote the text of the original letter.
10. When fully quoting (if your answer to the whole letter) write the text of the answer at the BEGINNING of the letter, not at the end!
11. If your answers are point by point, separate the quote with blank lines above and below.

Attachments

1. Do not attach files in EXE, PIF, BAT, COM, CMD, SCR formats to emails - many email clients or servers block such attachments tightly, and the recipient will never read them. Pack them into an archive (zip, rar) as in a shell and put them in this form.
2. It is considered normal to send attachments up to 2-3 megabytes without warning. If you want to send a larger attachment, check with the correspondent whether such a file will pass through his server or whether it will fit in the mailbox.
3. Refrain from attachments of dubious content: firstly, your correspondent may not share your tastes, and secondly, you can cause trouble to a person working in an organization where mail perusal is used.

Electronic signature

1. Its presence is useful (your contact information is available) and it is a good tone demonstrating your professionalism.
2. The signature should not exceed 5-6 lines. It must include at least your first and last name. In addition, it is desirable to indicate your phone number, e-mail address, the name and physical address of the company, as well as the address of its website.
3. Have two options for an electronic signature: for initiative (own) letters with full signature

A business letter should have a clear structure, the advantages of which are:

• saving your time and time of the addressee;
• guarantee of reading the letter by the addressee and a correct understanding of its essence;
• getting a clear, concise answer.

Structure of a business letter

Appeal

It is located in the "header" of the letter and contains the position and full name of the addressee. For official business correspondence, the standard treatment is “Dear”, which is written with a capital letter and in the center of the sheet. And then a lot of options, depending on what they write and to whom. So, in Russia it is customary to address by name and patronymic, in companies with a Western corporate culture - just by name. If you know your partner personally, you can address it like this: "Dear Andrey Petrovich", if you don't know - "Dear Mr. Smirnov". By the way, when addressing a person, the word "mister" cannot be shortened to "mr." And in no case should you write “Dear Mr. Smirnov A.P.”. Either "Andrei Petrovich" or "Mr. Smirnov."

If you do not write to royalty, representatives of religious denominations, presidents and members of parliaments of various countries, consider yourself lucky. For them, there are official conversion formulas, and for each rank there are special ones. Before sending such a letter, carefully check whether the selected appeal matches the status of the addressee. It is much easier to remember how to write to military personnel: “Dear Comrade Colonel,” even if this colonel is a woman. But the appeal "Ladies and gentlemen" is secular, and it is better to use it, say, for an invitation to the opening of a fashion salon. If you are inviting to a business presentation, for example, new drilling rigs, then according to established practice, the common address for everyone is “Dear Sirs”. In this case, it does not matter that women also work in this organization.

Example:

to CEO
LLC "Concord"
Dobrovolsky P.I.

Dear Pavel Ilyich!
or
Dear Mr. Dobrovolsky!

Preamble

Composes the first paragraph of the letter, which sets out its purpose, the reason that prompted you to write it. After reading the preamble, the addressee should understand the essence of the letter. Example: I am writing to you to express my dissatisfaction with the quality of raw materials for the production of furniture that your company supplies to us, and I count on your actions aimed at quickly changing the situation for the better and compensating for the losses caused to us.

Example: During the last month, starting from June 2 of the current year, 10-15% of each batch of your raw materials is defective. These facts were properly documented by our company's specialists. Copies of documents are attached to this letter. The losses of our company in connection with the receipt of defective raw materials amount to about 1 million rubles. We have been cooperating with Concord LLC for five years now, and so far we have had no reason to complain. In this situation, we insist on full compensation for our losses. If necessary, we are ready to conduct a joint examination of the rejected raw materials.

Conclusion

It is necessary for a brief summing up of the entire written and logical conclusion of the letter.

Example: I am sure that you will understand this situation, and in the near future our cooperation will return to normal.

Signature

The letter ends with the signature (position + full name) of the sender, which is preceded by the standard polite form "Respectfully". Options are also possible: “Sincerely yours”, “With hope for productive cooperation”, “With gratitude for cooperation”, etc. When signing a letter, it is important to take into account the rank of the addressee and addressee. A letter addressed to the CEO must also be signed by the CEO, or at least his deputy. At the same time, the signature must correspond to its transcript: the situation when the deputy director puts a slash next to the director's surname and signs with his own name is unacceptable.

Example: Sincerely yours, A.D. Kiselyov, General Director of the Zarya furniture factory

P.S

Postscript (P.S.) - postscript at the end of the letter after the signature - is rarely used in business correspondence. It serves to inform the addressee about an important event that happened after the writing of the letter, or to convey to him information that is indirectly related to the subject of the letter.

Example 1: P.S. I inform you that the percentage of defects in the batch of raw materials received 3 hours ago has increased to 17%!

Example 2: P.S. The head of our department for the reception of raw materials will meet with your specialists at your enterprise tomorrow at 14:00.

Applications

Applications are an optional addition to the main text of the letter and therefore are drawn up on separate sheets - each application on its own sheet. There are no rules for writing them.

Standard phrases for business correspondence

Notices

• We inform you that the delay in shipment ... occurred due to ...
• We would like to inform you that the management of the plant has decided…
• We inform you that your proposal has been accepted.
• We inform you that we…
• We would like to inform you that…
• We would like to inform you that unfortunately we cannot…

Models of expressions explaining motives (The most common phrases at the beginning of a standard business letter)

According to the protocol...
• In order to enhance the security of property…
• In response to your request...
• In confirmation of our telephone conversation...
• In confirmation of our agreement…
• In order to provide technical assistance…
• Due to the difficult situation...
• In connection with the joint work…
• According to the client's letter...

If the author is a legal entity, then the actions are transferred:

1. From the third person singular, for example:
   • The Zarya plant does not object ...
   • The joint Russian-English venture "Soyuz K" offers ...
   • The Naiv cooperative guarantees…
2. From the third person plural, for example: The management and the trade union committee of the Zarya plant earnestly ask ...
3. First person plural:
   • Please…
   • Confirming...
   • We inform…

If the author is a natural person, then the actions are transferred:

1. First person singular, for example:
   • For your information…
   • Ask…
   • I am informing you...
2. First person plural, for example:
   • We approve...
   • We have received your telegram...
   • Congratulations...
   • We support…

Request

• Please check the progress of the work...
• Please take action…
• Please provide performance data...

Sending documents or material values

• Sending machine assembly drawings…
• We send the documents you are interested in by registered post...
• We send the contract signed on our part ...

Confirmation

• With gratitude we acknowledge receipt of your order and proceed to its implementation ...
• We confirm receipt of specifications for…
• The Zarya plant confirms the terms of equipment delivery…

Offer

• We can offer you …
• We invite you to purchase…
• We can recommend you…

Invitation

• We invite you to take part in the discussion of the project ...
• Please join the discussion...
• We invite a representative of your company to visit…

Refusal and rejection of the proposal (project)

• The draft title list sent by you for construction projects in the amount of ... cannot be approved by us for the following reasons.
• Your proposal (project) was rejected for the following reasons…

Reminder

• We remind you that according to the joint work plan, you must ...
• We remind you that in accordance with… You must…
• We remind you that your payment arrears amount to…
• We remind you that the deadline for submission of the manuscript expires ...

Guarantees

• We guarantee payment.
• We guarantee deadlines.
• We guarantee the quality of products.

Interpretation of one's own position

• Our appeals on this issue did not lead to positive results.
• We have no objections to the design.
• We cannot deliver the goods to you… for the following reasons:…

Interpretation of the actions of the other party

• This delay can lead to...
• It is completely inexplicable why your factory is delaying the dispatch of molds ...
• Your promises are not kept.

Final words

• We hope that our request will be fulfilled.
• We look forward to further cooperation.
• With wishes of success.
• We kindly ask you not to delay the answer.
• Please excuse us for the delay in responding (for a mistake).

Ethical standards of business correspondence

Business correspondence, like any other form of human interaction, is based on a set of ethical rules and norms, the main of which is "CORRECTNESS AND RESPECT FOR THE PARTNER". Even if the purpose of the letter is to express a claim, its text should not contain rude words and incorrect expressions that may offend your counterparty. By taking care of maintaining the dignity of your addressee, you thus preserve your own.

• start the message with a statement of refusal. First of all, it is necessary to state the motivation for the decision made and make it clear that under certain circumstances it is possible to return to the consideration of the issue;
• impose on the addressee the expected outcome of the question, for example: “I ask you to study and resolve the issue positively” or “I ask you to approve this candidacy”
• encourage the addressee to hurry when making a decision with the words “urgently”, “immediately”, “in a shorter time”. Better use the etiquette formulas “I ask you to answer by such and such a date”, “I earnestly ask you to immediately inform about your decision”
• hint to the addressee at his imaginary inattention, incompetence, introducing into the text of the letter wording like “I suggest that you carefully study ...”.

For the recipient of business letters, the mandatory requirements, from the point of view of ethical standards, are:

• rejection of the response form, in which the letter of inquiry or letter of offer is returned to the author with the response information posted on them;
• prompt and clear response to the sending organization. Delay or lack of response may be seen as uncooperative.

Following the ethical standards of business correspondence listed above will not require you to perform a feat and will eventually become easy and familiar. Moreover, it will provide you with a reputation as a tactful person and even teach you how to turn opponents into allies.

General rules for writing business letters

In addition to structure, another important component of a competent business letter is its neat design.

Information mail

Information mail- This is a business letter that informs the addressee of information of an official nature.

The length of an information letter ranges from one paragraph to several pages.

As a rule, newsletters are signed by the head of the organization, and in the case of mass mailing (for example, to all customers of the company), they may not contain a manual signature at all. Often, newsletters are of a typical nature.

An inquiry- a business letter sent to obtain any official information or documents.

In general, letters of inquiry are composed in the same way as letters of request. Letters of inquiry, as a rule, are signed by the head of the organization or an officially authorized official.

The text of the request letter must contain the justification for the need to provide materials or information and the actual statement of the request.

A letter of inquiry requires a letter of response.

Response letter

A response letter is a service letter that is written as a response to a letter of inquiry or a letter of request.

The answer can be negative (letter of refusal) or positive.

In the text of the response letter, the same language phrases and vocabulary that the author used in the initiative letter should be used, provided that the request letter was written correctly in linguistic terms.

You should not include in the text of the response letter a link to the received letter (“To your letter dated _______ No. ___”).

Information about the initiative letter is included in the registration number of the response letter. It is advisable to start the refusal letter with the rationale for the refusal: “In connection with ...”, since a negative answer must be justified, you cannot simply refuse the request without explanation.

Confirmation letter

A confirmation letter is an official letter in which the addressee confirms previously reached agreements, intentions, receipt of information, documents or other materials, etc.

The key language formula of this type of letters is: “We confirm (receipt of documents, preliminary agreement, consent to ...)”.

When confirming a preliminary agreement in the text of the letter, it is necessary to briefly state its essence.

If the receipt of documents is confirmed, they should be named, etc. The confirmation letter may end with a request, wish, offer.

Claim letter

A complaint letter is an initiative business letter, the purpose of which is to express a claim or dissatisfaction to the addressee.

In the conclusion, specific wishes or proposals for correcting the situation should be expressed.

Letter of guarantee

Letters of guarantee are intended to provide the addressee with written guarantees in order to confirm certain promises or conditions, intentions or actions of the author (the sending organization), one way or another affecting the interests of the addressee.

Letters of guarantee are addressed to an organization or an individual. The word "guarantee" may not be mentioned at all in the text of the letter, however, the letter will remain a document containing a guarantee.

The payment for the work performed, the timing of its completion, the quality of the work, the quality of the goods, the timing of its delivery, payment for the products received, etc. can be guaranteed. These aspects can make up the content of the whole letter or enter the text of the letter as its component.

Letters of guarantee are emphatically legal in nature, corresponding in status to documents of a contractual nature. Most often, letters of guarantee are issued to confirm payment.

In this case, it is obligatory to indicate the number of the contract and the invoice according to which the payment must be made.

Letters of guarantee are distinguished by clarity, accuracy and unambiguous wording - since we are talking about providing guarantees to the addressee on behalf of and on behalf of an organization or official. It must indicate the type of operation to be performed.

Such letters may begin with a statement of the essence of the guarantees provided to the addressee, for example: “I guarantee with this letter ...”.

In other cases, a letter of guarantee may contain a statement of the reasons that caused the intention of the author to declare his readiness to provide certain guarantees to the addressee. In this case, the corresponding statement is formulated in the final sentence, for example: "We guarantee payment" or "I guarantee timely and full payment."

A feature of this type of letter is the presence, along with the signature of the author (for example, the director of the organization), the signature of an official who is directly in charge of financial or other issues. If a letter of guarantee is sent as an obligation to pay for a purchase, service rendered, etc., then it must contain the bank details of the paying organization.

The key phrase of a letter of guarantee may include the words and expressions:

• We guarantee…
• We guarantee that…
• The Partner company guarantees…
• Please send cash on delivery (type of guarantee) to our address ...
• Guaranteed payment...
• We hereby guarantee…

Summary

A resume is a type of business letter aimed at the most complete and profitable presentation of a specialist to an employer.

When compiling a resume, you should strictly follow a number of rules:

1. introduce yourself
2. Education
3. experience
4. Do I need to specify the desired salary level?
5. Do I need to provide additional information about myself?
6. Are personal details required?
7. Tailor your resume to the requirements of the employer
8. Attitude towards travel
9. Availability of recommendations
10. Covering letter

There is not and cannot be a single resume for all occasions, which could be sent to all firms without changes.

Each time, you should first think about what qualities will be valued in a new job, and modify the resume in accordance with them. The information provided in the resume must be reliable. Don't leave blank spots on your resume.

And most importantly - the summary should be short: no more than one - one and a half pages. Your ability to clearly formulate, briefly state is an indicator of a high level of general culture.

The presence of a photo on the resume is welcome.

1. Confirmation of the fact and terms of work in the organization, brief information about the positions held and duties performed (for a letter of recommendation from a private person, this paragraph indicates during what period of time and in what capacity the author of the letter knows the recommended one). From the list of duties, the qualifications of the recommended person should be visible. If the recommended person occupied various positions, then data on the positions held and the duties performed are indicated for each time interval. Example: Sidorov Vladimir Alexandrovich worked in the company "Vector" from March 12, 1998 to March 16, 2002, including from March 12, 1998 to March 16, 2002 - as a manager of the trade and purchasing department, from March 17 to November 25, 2002 - in the position of senior manager of the same department. His duties as a manager were to organize the supply of components, as a senior manager - to organize the interaction between suppliers of components and production.
2. A brief description of the professional, business and personal qualities of the recommended and the successes he has achieved during his work in the organization. You should abandon such general words as reliable, competent, conscientious, etc., and focus on specific facts that characterize the recommended in terms of his professional qualities, the ability to cope with certain tasks. Here you can focus on categories such as level knowledge and diligence in the performance of basic duties, the ability to cope with non-standard tasks, ingenuity, initiative, learning ability, ability to adapt in various situations, emotional stability, leadership qualities. Here you can give an approximate comparison of the recommended work with the work of his colleagues, indicate the most significant achievements , projects developed and implemented by him personally. Example: Independently mastered the software, independently and successfully conducted business negotiations, effectively managed subordinates, etc.
3. Reasons for changing the place of work (leaving the organization, moving to another place). This may be a change in the profile of the organization, the closure of a unit, personnel changes in the organization, a change of residence, etc.
4. Conclusions. A brief and specific assessment of the competence, business qualities of the recommended person, his creative potential and career opportunities. Recommendations for taking a specific position or positions (in some cases it is desirable to indicate here the degree to which you recommend a person for the position you are looking for: unconditionally, strongly, with some reservations, do not recommend). Example: Sidorov Vladimir Alexandrovich is fluent in technology… (has extensive experience in working with server software… or… can independently work with corporate clients… etc.). I believe that Mr. Sidorov can effectively fulfill the duties of the head of the department, working as the head of the department, deputy head of the computer department of a medium-sized enterprise.
5. Contact details of the person signing the letter. This point is especially relevant for letters of recommendation drawn up by individuals, since it is quite possible that a new employer, after reading a letter of recommendation, will want to clarify some details.

Press release

A press release is an informational message for the media, the task of which is to draw attention to a certain event (has happened or is to come) in order to maximize coverage of this event in the media.

Press releases are compiled and distributed by the press services of companies and organizations and have certain writing rules:

• the heading of the document should contain the word "Press release" and the date of its distribution;
• the title of the press release should clearly reflect its theme, the message of the informational message;
• in more detail, the essence of the heading of the press release can be disclosed in the subheading (at the same time, its presence is optional);
• the first paragraph of the press release must contain the following information: what, where and when it happened (will happen);
• The volume of the press release should not exceed one and a half pages of typewritten text. In this case, it is desirable to limit one page, including the signature and headers and footers of the organization's letterhead;
• the press release may include quotes from news makers - responsible speakers of the organization;
• a press release is written on the organization's letterhead;
• The signature to the press release should contain the full name of the contact person who can provide additional information on the subject of the press release, and his contact details: telephone (preferably mobile), e-mail, ICQ number.

Letter of congratulation

The "Congratulations" format belongs to the category of personal business correspondence.

It is drawn up on a greeting letterhead or postcard, and when it is compiled, a creative approach can and should prevail. This applies to both the text of the letter and its design.

Congratulations can be personal (happy birthday) or mass (for example, Happy New Year).

In the first case, the address to the addressee should be personal - by name and patronymic; in the second case, it can be general, for example, "Dear friends!".

Moreover, in both cases, the sender must personally sign the congratulations (when sending mass congratulations, a facsimile is used).

Personal congratulations

Mass congratulations

Invitation letter

The "Invitation" format belongs to the category of personal business correspondence.

It is issued on an official letterhead or postcard and is intended to notify the addressee of a certain solemn event that he is invited to attend.

The invitation must contain information about the place and time of the event, as well as its name.

The invitation must indicate the acceptable dress code (for example, black and tie), as well as the number of people covered by the invitation.

As a rule, the invitation is nominal, but during mass events it can be depersonalized.

Personal invitation

Bulk Invite

Thank you letter

The "Thanks" format belongs to the category of personal business correspondence and aims to express gratitude to the addressee.

As a rule, thanks are issued on the official letterhead of the organization, but can be issued as a postcard.

The text of the letter of thanks is written in a concise, friendly-formal style with reference to the event that prompted the sender to express his gratitude to the addressee. If desired, other merits of the addressee can also be listed. Gratitude is certified by the sender's personal signature and, in some cases, by the seal of the organization.

Example: Message from the Prime Minister of Great Britain to the Chairman of the Council of People's Commissars of the USSR (April 25, 1942) “I am very grateful to you for your message of April 23. Of course, we will welcome the visit of Mr. Molotov, with whom, I am sure, we will be able to do a lot of useful work. I am very glad that you find it possible to allow this visit, which, I am sure, will be very valuable.

condolence letter

The “Condolences” format belongs to the category of personal business correspondence and aims to express empathy and support to the addressee about some other sad event or loss.

When writing condolences, it is very important to choose the right sincere words that can really support the addressee in his grief.

At the same time, it is important to express your feelings and experiences regarding what happened.

Condolences are issued in a discreet, correct style on an official letterhead or a special postcard and certified by the sender's personal signature.

Business letter- a document used for communication, transmission of information over a distance between two correspondents, who can be both legal entities and individuals.

A manager or a management specialist by the nature of his activity needs to write a lot of business letters.

Business letters include testimonials, resumes, letters of recommendation, reminder and gratitude letters, letters of invitation to interviews or presentations, rejection letters, statements of claim, complaints, etc.

How to write a business letter

• paper for a business letter should be of good quality, absolutely clean, neatly cut;
• it is desirable that the form of a business letter be with the logo of the organization, its full name, postal and telegraphic address, telephone, fax, e-mail address and bank details;
• official business letters are printed on the front side of the sheet, without blots; all pages except the first are numbered with Arabic numerals;
• the width of the margin on the left side of the sheet must be at least 2 cm, the paragraph begins with a red line with a five-spaced indent from the left edge of the line; the text is printed in one and a half - two intervals; it is desirable to avoid word wrapping;
• in the upper right corner of a business letter, under the address of the sending organization, the date is put, preferably in full (for example, January 2, 2007);
• the name of the organization or the surname and address of the person where the business letter is sent is put on the left side of the sheet;
• below, from the edge of the line or in the center of the sheet, a polite appeal is written; for example, "Dear Ivan Ivanovich"; after the treatment, a comma is required, but an exclamation mark is often put to start the next phrase with a red line and with a capital letter;
• the business letter ends with words of gratitude for cooperation and an expression of hope for its continuation;
• the signature is placed on the right side of the sheet, after the final phrase of courtesy, for example, "With respect ...", the name of the signer is printed under his handwritten signature;
• resolutions on all types of incoming correspondence should be done in pencil or on separate sheets; a business letter is folded with the text inside, and the most important business letters are not folded, for which they are sent in large thick envelopes;
• a telegraph request should be answered within 3 days, a business letter - 10; if the request requires detailed consideration, then within 3 days you should inform that the business letter has been taken into account and give a final answer within 30 days.

• accuracy and clarity of presentation of thoughts - short words, short phrases, short paragraphs
• maximum accessibility of the text for understanding, the use of simple phrases that accurately and unambiguously express the essence
• literacy
• correctness

In business workflow, the request letter format is used very often when it becomes necessary to obtain the consent of the second party or a certain service from it. Ready-made samples and examples for different situations, as well as the rules for writing such letters, you will find in this article.

The tradition and rules for writing a letter of request have developed exclusively in practical document management - i.e. at the legislative level, no forms or instructions have been approved. However, in general, the following structure should be followed:

1. As usual, the “header” is filled in first, which indicates the full name of the sending organization with the corresponding contact details, as well as the name of a specific employee (usually the director of the company) and the name of the receiving organization.
2. This is followed by the text itself, which consists of a description of the situation and the rationale for the request. The text should be as short as possible - usually 1-2 paragraphs are enough. It is important to specifically and unambiguously state your request so that the interlocutor understands the essence of your appeal well.
3. This is followed by a signature, a transcript of the signature and the date of compilation.

Thus, it is drawn up according to the standard version for such documents - the form is given below.

The finished sample can be used as an example of this.

NOTE. The decision to indicate or not to indicate the name of the document (i.e., write in the middle “Request Letter”) is made by the sender himself. As a rule, this is necessary in cases where it is appropriate to emphasize the nature of the document and the purpose that one company is trying to achieve from another.

Since in this case we are talking about the fact that one company is counting on some service or even a concession from its partner, of course, writing a letter, its design, and even sending it should be taken very seriously. Any detail can make an impression, so it is better to take into account even the nuances that are insignificant at first glance:

1. First of all, it is better to send it using physical mail - the usual Russian Post or even better a private organization that delivers correspondence door to door and much faster. A message in electronic form, or even more so transmitted by fax, is often perceived more impersonally as spam.
2. In addition, the physical way the document is issued (i.e., as a regular postal item) allows you to make a favorable impression due to more expensive paper, an envelope, a stamp, and other means of registration.
3. To write the text, a letterhead is always chosen - this allows you to give the request more formality.
4. In the text, it is better to avoid obvious bureaucraticisms - i.e. set words and expressions that are commonly used in the business environment. They literally "dry" the story and make a generally negative impression. They are easy to replace with more original options - for example, "Please consider" to "I hope for your understanding and assistance in resolving this issue."
5. Finally, it is worth adhering to the traditions of business correspondence in general, i.e. the text is predominantly written in a formal business style. Lyrical digressions, too complex syntactic constructions, double (in meaning) phrases should not be. Care should be taken to make it very easy for the interlocutor to perceive the message - both in terms of understanding and psychologically.

ADVICE. If it is possible to write the text by hand, it is better to use this method. A handwritten letter allows you to distinguish it from the background of all the others. However, it is better to entrust the writing to a specialist who knows the techniques of calligraphy.

Varieties

Depending on the specific situation, there are different types of letters. Most of the requests are related to financial issues, such as a discount, a reduction in the payment for a service, or a deferment. A smaller part of the letters of request is devoted to assistance in resolving any other issues. The most common cases and ready-made examples of letters are discussed below.

About the allocation of funds

Asking for money, even for charitable purposes, is a pretty serious request. Therefore, when drawing up, it is important to describe the situation as specifically as possible and, moreover, clearly indicate what exactly the money is required for, and for what reason it cannot be taken from another source.

When compiling, you can take such a sample as a basis.

From NGO "Rainbow"

Member of the Legislative Assembly

St. Petersburg Miloshnikov I.N.

Dear Ilya Nikolaevich! Welcome to the director of the non-profit organization Raduga.” Our organization was founded in 2012 and throughout all these years has been continuously providing financial assistance to children suffering from acute forms of leukemia. The main direction of our activity is the purchase of appropriate medicines and the implementation of complex operations.

All these years, the main source of financing for our activities has been the enterprise LLC “…”. However, in April of the current 2017, the volume of funding dropped sharply, and at the moment we cannot carry out charitable actions in the same volume.

According to our data, the annual budget of the fund, taking into account private donations, should be 10 million rubles. Thus, due to the termination of financing, it is necessary to cover the difference in the amount of 8 million rubles. annually. We look forward to your cooperation, as it is not possible to find sponsors at the moment.

Sincerely, Svetozarov V.K.

About the delivery of goods

Here it is important to demonstrate your interest and desire to cooperate. Therefore, you need to find the right words so that the interlocutor is imbued with trust and makes an appropriate decision. As a basis, you can take such a sample.

General Director of LLC "…"

Nekrasov N.K.

From the director of the company LLC “…”

Elizarova V.M.

Greetings, Nikolai Konstantinovich! At the regional agricultural exhibition, which was held in May this year, our company became interested in the samples of machinery and equipment that were offered by you.

We would like to start cooperation with you with the delivery of a trial batch of goods (the full list is attached as a separate document to this letter). We guarantee timely payments for goods and services. We look forward to a long and mutually beneficial cooperation.

Our contact details:

Sincerely, Elizarov V.M.

About the discount

Currently, this is a fairly common type, since economic conditions have deteriorated in many ways. As experience shows, convincing the counterparty to provide a discount is especially good in such cases:

• if the companies have been cooperating for a long time, for example, more than a year;
• if a large quantity of goods is purchased at once.

to CEO

Avantage LLC Filippov G.V.

From the director of Veres LLC

Alexandrova K.N.

Hello, Gennady Viktorovich. We are pleased to note the fact that our companies have been cooperating for more than 2 years. We express our gratitude to you for the consistently high quality of your services, as well as for your assistance in resolving a number of current issues.

We believe it is not a secret for you that over the past year the economic situation in our market niche has deteriorated significantly. Unfortunately, at the moment we are experiencing a certain lack of income, which is associated with a decrease in quarterly profit.

In connection with these circumstances, We hope for your understanding and consent in providing a 10% discount on services that will be provided in the next 2018 calendar year. Of course, such a measure is temporary, and we are committed to full-fledged cooperation on mutually beneficial terms in the event that the economic situation stabilizes.

Sincerely, Alexandrov K.N.

About rent reduction

In this case, the rationale for your request in the letter will be approximately the same as discussed in the previous example.

to CEO

Avantage LLC Filippov G.V.

From the director of Veres LLC

Alexandrova K.N.

Hello, Gennady Viktorovich. In the financial year ended in 2016, our company suffered losses that exceeded expectations by 10%. We are forced to state that our company was affected by the financial crisis. This translates into a decrease in client flow by 15-20% of owners.

In this regard, we hope for your consent to provide a 10% discount on rent. I would like to draw your attention to the fact that we are fairly large tenants and, at the same time, during the entire period of our five-year cooperation, we have not allowed a single delay in payment, and also filled out all the other terms of the contract. We proceed from the fact that this measure is temporary, therefore we are ready to continue paying the fee in full as soon as the market situation stabilizes.

Sincerely, Alexandrov K.N.

About deferred payment

In this case, it is important to acknowledge that you really did not make the payment on time and explain in detail the reason. Of course, you need to accurately specify the terms of repayment of the entire amount.

Director of LLC "Gruzodar"

Vakulov N.Yu.

From the Director of Parabolia LLC

Aksakova T.G.

Hello, dear Nikolai Yuryevich. In September 2017, we did not make another payment for your services in the amount of 100,000 rubles. We officially notified you about the impossibility of making a payment one month in advance. At the moment, we explain that the company has found funds for the payment. We ask you to provide an installment plan for two months: October and November (50,000 rubles each).

We do not shy away from our financial obligations and debts and draw your attention to the fact that for all 3 years of our cooperation we have never violated the contract. We hope for your understanding and look forward to further mutually beneficial cooperation.

Sincerely, Aksakov T.G.

Please pay for another company

Such requests may arise when one company undertakes to fulfill the financial obligations of another company under certain conditions. As an example, you can use this template.

IP Blagodarov A.K.

from IP Inina A.A.

Hello, dear Anatoly Konstantinovich. As you know, you have a debt to me in the amount of 100,000 rubles. During the past financial year, I also had a debt to 3 companies in the amount of 50,000 rubles. I suggest you pay my debt in full. For my part, I guarantee the provision of installments for the entire balance of your debt for a period of 6 months.

“The most difficult thing for a person is given that which is not given to him.”
M. Zhvanetsky

Probably, everyone at least once in their life had to deal with the fact that there was an urgent need to write a business letter to the head of a commercial company, partner, official, or at worst, to the housing office. But if you consider yourself a businessman, even a beginner, or are going to open your own business, even in the distant future, you must learn how to write business letters competently.

So what is the difference between a simple letter and a business letter?

First of all, the absence of emotional components, and the predominance of logic and pragmatic a rational statement of your request or proposal. A businessman, company owner or head of a large, and even not very large enterprise, unlike just a “consumer”, is unlikely to be interested in your emotional and inspirational letter to him with a request about cooperation, providing assistance or establishing any other friendly relations.

First of all, you must understand that writing a business letter is how you write it to the point! Many will now say to themselves what a “pun” is, it is clear that a Business letter differs from the rest in a clear understanding: “To whom”, “Why” and “Why”. I read many letters and proposals, and, unfortunately, in some letters the meaning constantly slipped away, and at the end of the letter it was not at all clear what the author wanted to ask or offer.

Therefore, so that the meaning and idea of ​​the letter does not “spread through the tree”, you must answer the following questions for yourself:

1. To whom are you writing a letter, did you make a mistake with the addressee?
2. Why are you writing a letter, what do you want to offer or ask? Are your arguments clear, style of presentation and are they convincing your arguments for the Addressee? And what benefit will he get from cooperation with you?
3. Why are you doing this? What result do you want to get? What further actions do you intend to "provoke" the Addressee?

For business letters, the corresponding GOST R 6.30-2003 has been developed, which describes the basic requirements for the content and execution of documents. In more detail, you can familiarize yourself with this GOST by purchasing it in a business book store, and use it later in your paperwork.

But, I would like to pay special attention to some important points:

1. The heading of a business letter should contain an appeal to the Addressee. It is issued a little below the registration number: in the upper right corner, the position and full name are indicated. Addressee. Below you can specify the Subject of the letter. Even lower, in the center, an Appeal is drawn up. In the appeal, respect should be expressed using generally accepted words: “Dear”, “Mr.”, “Madam” (abbreviations are not allowed). The cap is usually highlighted in bold.

For example:

Ref. No. 01 dated 04/20/2012

on Vh. No. 01 - RiK dated 01/01/1930

Director

LLC "Horns and Hooves"

Bender O.I.

"About a batch of defective horns,

delivered on 01.01.1930"

Dear Ostap Ibrahimovich,

1. Introduction. In the introduction, it is necessary to briefly define the essence of the letter. You can start traditionally: “I bring to your attention ...”, “I ask you ...”, “At present ...”, etc. - if the letter is written in the first person.

If the appeal comes from a legal entity, then the narration comes from a third party (For example, “Our enterprise offers ...”).

Moreover, both in the introduction and in the following text of the letter, the pronoun you and all its forms (you, you, your) should be written with a capital letter.

1. In the conclusion of the letter, the results of what has been written are summed up; a request or proposal is often written. For example: "Given the above, I ask you ...".
2. The main text of a business letter traditionally ends with the phrase: “Respectfully, ...” - if a neutral address is intended. If you are personally acquainted with the Addressee, then you can end the letter with the phrase - "Sincerely yours, ...".

For example:

Yours sincerely,

Underground millionaire (signature) A.I. Koreiko

Position, full name (first name and patronymic are printed, and then the surname), the signature is put in one's own hand.

1. The business letter ends with information about the sender, which should contain his full name. (preferably in full) position, and contact phone number. This is necessary if the Addressee or their representative needs to be contacted for additional information. You can also indicate the responsible person (full name), and his contact phone number. By the way, do not forget to indicate the area code along with the phone number. Do not force the Recipient to spend time searching for this information.

I also want to draw your attention to some points related to the presentation of the letter itself. At one time I used various options for the presentation of the letter, up to before use NLP, but all this was of little practical use, since the style of business writing itself is very conservative, and letters that do not match this style, they simply did not go beyond the “customs control”, represented by the company secretary. Therefore, I refused from experiments and began to write, as required by the business style.

Remember, your letter should contain three main sections, these are introduction, reasoning and conclusion. Many authors of the letter immediately get down to business, without introducing the interlocutor into the course of this matter. Of course, if the letter is long enough, the businessman may or may not read the introduction, but will jump straight to the point. But he can also return to the beginning of the letter if this "essence" interests him. In conclusion, you need to write what you want to receive. There should not be any double interpretations in the letter, only one clear thought through your entire letter. To do this, it would be nice to recall Aristotle, who, 300 years before our era, considered the logic of propositions and formulated logical laws based on it:

1. The law of identity - the concept must be used in the same meaning in the course of reasoning;
2. The law of contradiction - "do not contradict yourself";
3. The law of the excluded middle - "A" or "not-A" is true, there is no third.

According to the writing rules, the main part of a business letter should logically disclose the content of the request or proposal, making it understandable to the Addressee. All previous paragraphs should flow logically into the next. Provide specific facts and figures as needed. And don't forget that "brevity is the sister of Talent". Remember that too long text can "tire" the Recipient, he may put off your letter, and not find out what is the point of your unique offer.

And only after you consider that your letter is finally written, be sure to check it for spelling and punctuation errors. Check again its logical sequence and the readability of the entire text (it is best to read it aloud).

If you inadvertently or in a hurry make spelling mistakes, then this will be an embarrassment. How can one "do business" with a company that distributes error messages? Be carefull!

In conclusion, I would like to say that your letter will also be greeted first by “clothing”, you need to pay special attention to the quality of the paper on which the letter is printed, to the design, whether the letter will lose its shape during transportation, whether they want to take it in hand. If everything is fine in this regard, then a neat, logically consistent, revealing essence, well-written business letter will incline the Addressee to positive decision in your favor. Write letters!

Official letters are written on special forms (external forms) that meet the standard. For such forms, a set of mandatory elements (requisites) is established, which must be arranged in a certain order.

The form of an official letter is a sheet of paper with permanent elements reproduced in a typographical way. We can say that an official letter consists of a “frame” of the letter and the main text and, in addition to the main text, contains information about the addresser (sender): the full and abbreviated name of the organization, its postal and telegraphic address, telephone, fax and teletype number, the number of that letter or telegrams that gave rise to correspondence, and much more. Forms can be either with an angular (centered or flag) or with a longitudinal arrangement of details.

The design of the form, corresponding to the principles of technical aesthetics, has a positive effect on the perception of its content. For example, given that it is easier for the human eye to fix the upper part of any object, when designing documents, their upper part should be made more saturated.

The standards for layout keys establish the formats and sizes of the fields of documents that are part of the unified documentation system, as well as the requirements for building the construction grid of the layout key, the set of details and the rules for their location. The documents that make up the unified documentation systems consist of three main parts, which are located within clearly demarcated zones. This "geometry" of the document provides the necessary speed of perception of its text.

Requisites are mandatory features established by law or regulations for certain types of documents. The composition and arrangement of details on the forms of organizational and administrative documents must comply with GOST R 6.30 - 2003.

The establishment of a standard for the layout key, which, in turn, determines the requirements for the form of an official letter, is caused by the need to unify the process of its design, which allows:

Organize centralized production of forms for letters;

Reduce the cost of typing;

Reduce labor costs for the preparation and execution of letters;

Facilitate the visual search for the necessary information;

Expand the possibilities of using computer and organizational technology in the processing of letters.

The Layout Key is the basis for the design of forms and forms for all types of management documentation. The area allocated to sample forms for the location of each attribute corresponds to the optimal volume of this attribute in printed characters.

A form is a set of details of a document. According to GOST R 6.30 - 2003, documents can contain up to 30 details, however, not a single document is drawn up with a complete set of them. For each type of document, the composition of details is determined depending on its purpose. So, for an official letter, the following composition of details is recommended:

1) the emblem or trademark of the organization;

name of the organization (full or abbreviated);

reference data about the organization;

document date;

1. title to the text;

2. last name (or last name, first name and patronymic) and phone number of the performer.

The initials of the typist and the number of copies may be indicated, but they are not part of the required details. You can include props: email ID (if necessary).

The official letter is the only document that does not contain the name of its species. All other documents have names, for example, "Order", "Act", "Decision", "Memorandum", etc.

According to GOST R 6.30-2003, the image of the State Emblem of the Russian Federation placed on letterheads of government agencies.

Name of company - the addressee of the document is given in full and abbreviated form, for example, the All-Russian Research Institute of Records Management and Archiving - VNIIDAD.

It should be remembered that it is not possible to arbitrarily abbreviate the names of organizations. Abbreviated names of organizations are formed in three ways:

By the first letters of the words included in the names, for example, the Ministry of Internal Affairs (Ministry of Internal Affairs). Abbreviations are written together and the letters in them are not separated by dots;

According to the initial syllables of the words included in the names, for example, Uralmash (Ural Machine-Building Plant);

In a mixed way, when complex abbreviated names are formed partly from initial letters, partly from truncated words and are written in the first part in capital letters, in the second - in lowercase, for example, VNIIdormash. Such words are also spelled together. The names of institutions are abbreviated only if the abbreviated name is indicated in an official document (for example, recorded in the Charter of the organization).

TObackground information about the organization include, firstly, postal and telegraph addresses. The procedure and form of recording information about the postal and telegraph addresses of the organization must comply with the Postal Rules. Secondly, reference data includes phone numbers, fax numbers, bank account numbers. They must also be indicated on the letterhead.

The required element of the letter is date of, which is placed in the upper left corner. The date of the letter is the date of its signing. It serves as a search feature and is used when referring to a letter. The dates in the letter must be digital. Date elements are given in one line in Arabic numerals in the following sequence: day, month, year. For example, the date October 25, 2000 should be written as 10/25/2000. If the day or month is indicated by a single digit, then a zero is placed in front of it. For example, the date January 12, 2000 is written as follows: 01/12/2000. After two digits denoting the day and month, dots are put, after four digits denoting the year, the dot is not put (for example, 20.02.2000).

Registration number of the outgoing document - the letter number and its symbol - usually consists of several parts. First, the index of the structural unit, the index according to the nomenclature of cases of the classifier of correspondents, performers, can be recorded, and the last part will be the serial number of the outgoing letter, for example, No. 2/16-2955 or 18/275.

Link to the registration number and date of the incoming document includes the registration number and date of the letter being answered, and is located below the registration number and date of the outgoing document. This requisite is present only on the letterhead. Comparison of the dates of sending and receiving letters gives an idea of ​​the degree of efficiency of the institution's work with correspondence.

In no case should you put this data in the text of the letter itself. The type of this requisite in the letter should be as follows: “On No. 4520/144 dated 05/17/2000”.

Destination - name and address of the recipient of the letter (name and address of the organization, structural part of the organization, firm or surname and address of the person to whom the letter is sent) - indicated on the upper right side of the letterhead. This is the internal email address. In the addressee, the name of the recipient organization is written in the nominative case. For example:

CJSC "Oxid"

This is partly done with machine processing in mind. In order to speed up the execution of the letter, if the name of the person who will consider it is known, it is recommended to indicate this name as well. When sending a letter to an official, the name of the organization is indicated in the nominative case, and the position and surname - in the dative. For example:

Kemerovo OJSC "Granit"

Chief Specialist

A.N. Smirnov

If the letter is addressed to the head of the organization, the name of the organization should be part of the name of the position of the addressee. For example:

Rector of the Novosibirsk

state academy

economics and Management

prof. Yu.V. Gusev

Punctuation marks in an internal address may be omitted. The name of the organization, the name and surname of the person to whom the letter is addressed should be written as they are given on the correspondence from this organization or in the directory.

The "addressee" attribute may include a postal address. The postal address is not put down on documents sent to government organizations and permanent correspondents - in these cases it is advisable to use envelopes with pre-printed addresses.

If the letter is addressed to an official, first the position is indicated, then the surname and initials, then the address of the organization. For example:

Director of CJSC "Crystal"

G.N. Nekrasov

103030, Moscow,

Skatertny Lane, 22

If the letter is addressed to a private person, the postal code and address are indicated first, and then the initials and surname of the recipient. For example:

630102, Novosibirsk-102,

st. Kirova, 76, apt. 12

P.I. Grigoriev

If the person in whose name the letter is written has an academic rank (academic degree), it should be indicated before the surname:

acad. A.G. Ivanov

prof. N.G. Kirsanov

Text abbreviation "g." (from the word "citizen") is used when the person to whom the letter is addressed is considered as a subject of civil legal relations. In correspondence with organizations and firms in other countries, the words "Mr", "Mr" are abbreviated "Mr", "Mr".

Title to the text should reflect the main issue raised in the letter, and be concise and concise, formulated in one phrase. The header is placed before the body of the email. The content of the letter is expressed in it in the form of a prepositional case with the preposition "o" ("about"). The heading is not marked with quotation marks, it is written with a capital letter and starts immediately from the left margin of the sheet. For example:

On the organization of outbound trade

On the supply of coal under contract No. 33-02/567

About the purchase of a brick factory

About the invitation

It is desirable that the title does not exceed two lines; if there are two lines, a paragraph is used.

The heading should be written by the direct executor, who knows the content of the document better than anyone else. It should be enough for the employee sorting the mail to read the header to determine which category of letters this letter belongs to and where it should be sent, which is especially important in cases where the address does not indicate the specific person to whom the letter is addressed. In addition, a quick glance at the headline can save the employee from having to read the letter in full.

It is not recommended to use the words “regarding”, “concerns” in the title. Also, you should not write “on the case”, since this expression is accepted in legal practice. It is quite appropriate, for example, in a letter addressed to the police department:

Chief

police departments

Kirovsky district

Novosibirsk G. V. Sidorov

in the case of Mr. Kruglova A.A.

Essential elements of a business letter text . The maximum length of a standard line of an official letter is 64 printed characters, which is about 17 cm. Usually a line contains 60-62 characters. The choice of such a line length is explained by the most used A4 format, and also by the fact that when reading the text, we usually keep it at a distance of 30-35 cm from the eyes, and the angle of the sector of the best susceptibility of the human eye is 30 degrees.

Application check mark is done if any documents are attached to the letter. In the lower left corner of the letter, immediately from the field, the word "Appendix" is put, then the names of the attached documents are placed in numerical sequence, indicating the number of copies and sheets. Each title is on a separate line. Under the word "Application" no entry is made. For example:

Appendix: A copy of the contract with the company "Keller" for 3 sheets. in 1 copy.

An indication of the presence of an application, the name of which is given in the text of the letter, can be made in the following form:

Application: for 5 liters. in 1 copy.

This requisite can be prepared on the letterhead. The bound appendix does not indicate the number of sheets. For example:

Appendix: information material about the international exhibition "SIB-2000" in 3 copies.

The documents themselves, which are part of the application, must have all the necessary details: the name of the type of document, title, date, signature. In addition, on the applications in the upper right corner, a mark is made indicating the connection of the application with the main document. If the application is a stand-alone document, it is sent with a cover letter.

Props « signature » is placed to the left of the subtext of the letter immediately from the field. The composition of the signature includes the name of the position of the person signing the letter, the personal signature and its transcript. Since business letters are written on letterheads of institutions, the name of the institution is not indicated in the signature. For example:

Head teacher Signature N.K. Sidorov

Two signatures are put in the case when it is necessary to confirm the validity of the first signature, as well as in especially important documents, for example, in letters on financial and credit issues sent to financial and banking institutions. Such letters are always signed by the chief (senior) accountant of the enterprise.

When signing a letter by several officials, their signatures are placed one under the other in the sequence corresponding to the position held:

Director of the institute Signature A.N. Marchenko

Chief Accountant Signature Yu.P. Volkov

When signing a letter by several persons holding the same positions, their signatures are located at the same level:

Director of OJSC Karelia Director of CJSC Korsar

Signature I.V. Petrov Signature G.A. Fomin

All copies of letters remaining in the affairs of organizations must contain the original signatures of officials. If there is no official whose signature is prepared on the draft letter, the letter shall be signed by the person acting in his capacity or his deputy. At the same time, the actual position of the person who signed the letter (for example, “acting”, “deputy”) and his last name must be indicated. You can not sign letters with the preposition "for" or putting a slash before the title of the position.

Signing a document is one way to certify it. An official letter without a signature has no legal force.

The note about the performer (composer of the letter) includes the surname of the performer and his office phone number and is placed on the front side of the letter.

Here is an example of a business letter with a corner arrangement of details:

Organization name Addressee

Name of the structural

divisions (if necessary)

Reference data

about the organization

___________№ ______

to No. _______ from _____

Email header (starts with "O" or "About")

Text Position Signature Initials, surname

Surname (or surname, name, patronymic) of the performer, phone number

Typist initials and number of copies

Email ID

come back

Whatever the purpose of business letters, they are written to achieve the desired goal in business. Not every employee of the organization has the proper competence in the field of business correspondence; with an inept approach, there is a risk of completely spoiling the reputation of the company with one letter. But if you use the service of compiling a letter in our agency, the addressee will certainly be interested in cooperating with you.

Purpose of business letters

Business letters do not lose their relevance in solving work issues and marketing tasks. Information in writing is convenient because you can always return to it or appeal to it when resolving controversial issues. Written text allows you to articulate thoughts more concisely and clearly than oral communication. In addition, some recipients can only be contacted by sending a business letter. And the higher the status of this addressee, the more professionally the text should be composed. Types of business letters as diverse as the scope of business relationships. Business correspondence can be commercial (the desire to conclude a deal, a claim against the party to the transaction) and non-commercial (thank you, information, guarantee letters, letters of request, invitations, reminders, etc.) According to the functionality, initiative letters and response letters are distinguished, as well as messages that do not require a response.

How to write business letters.

Features of the structure and text of a business letter

Business letters have a clear composition:

In the introduction, the purpose and reason for the letter are indicated, a link is given to the document that served as the starting point for this message;

The main part describes the state of affairs, provides an analysis of the situation, and arguments.

The nature of the evidence depends on the direction of the letter: for example, to convince to come to a conference, to invest in a project, to purchase a product;

In conclusion, a conclusion is drawn on the basis of the foregoing: offer, request, refusal, wish, etc.

Before the text of the letter, a polite appeal to the addressee is always placed (For example, “Dear Sergey Mikhailovich!”) And also at the beginning or at the end of the text there is a courtesy formula drawn up according to the canons of business correspondence. Politeness formulas usually begin like this: “I express my gratitude for the assistance rendered ... / gratitude for the invitation ... / hope for fruitful cooperation ... ". When writing such letters, a business style is observed. Its features: conciseness, clarity, unambiguity, use of terms, neutral tone, standardization.

Difficulties in writing business letters

Be well aware of the addressee and the information that he already has on your issue;

Knowledge of the rules of the Russian language and business style features: language formulas, rules for drafting proposals, etc.;

Correct and appropriate use of terminology;

Correctness in addressing the addressee.

How to write good business letters.

Dictionaries, templates for compiling business letters can help you cope with this task on your own. But if there is not enough competent employee or time to prepare for writing business letters, this service can be provided by a professional agency. Comagency communication agency specialists will help you develop a letterhead, collect the necessary documents for a convincing argument, compose a competent and presentable business letter, thereby improving the image of your organization.

How to learn to write business letters

Watch the video below, where it is easy and simple to learn how to write business letters, gives clear and understandable recommendations and practices for training:

What do you plan to outsource in 2017

official letter- this is a generalized name for documents of different content, which serve as a means of communication with institutions and individuals, reporting something, notification about something.

Business letters are compiled to inform the correspondent, to inform him of information that may be extremely important to him, letters are written in order to obtain the necessary information, in order to establish contact, establish business ties, so that in the future it will be possible to carry out joint activities, make transactions, etc. Business a letter is a means of operational information exchange in the implementation of joint activities. The letter can be used as a confirmation of oral agreements, as a guarantee of the obligations assumed, as a requirement for the fulfillment of the conditions assumed, as a reminder. In addition, in any of these cases, a business letter is always a way of presenting the company. Just as the first impression of a person determines the attitude towards him for a long time, so the form of the letter, the envelope, the design of the letter and, finally, the text, can produce a favorable or unfavorable effect on the recipient of the letter. So, if you want this impact to be favorable, a business letter must be perfect in every way.

A business letter doesn't have to be long. In business relations, every minute is precious, so you need to express your thoughts concisely, simply, and clearly. The letter should contain only information that is directly relevant to the case. The letter should be written logically, clearly, understandably. A business letter should use complex language turns, complex concepts, while a business letter should not be dry, it should interest the addressee. At the same time, this does not mean that the letter should be emotional, let alone expressive. Even if the situation itself is quite tense, causes serious fears or concerns, emotions should be restrained in the letter, the tone of the letter should be outwardly calm, neutral. Moreover, familiarity is not allowed in the letter. Conversational manner of communication, informal style - not for business writing.

Business letters are subject to the following requirements:

- a business letter is drawn up on a special form - a letter form (for other types of correspondence, special forms can also be used: telegram forms, fax message forms, telephone message forms);

- the design of a business letter must comply with GOST R 6.30-2003; "

− a business letter is signed by the head of the organization, or his deputy, or another official in accordance with the distribution of responsibilities between the management adopted in the organization;

- the letter should be devoted to one issue, several issues can be considered in the letter only if these issues are interconnected and one decision will be made on them;

- the letter should not be large in volume (most letters are up to one page of text, and only in exceptional cases that require a detailed description and analysis, a letter may contain more than one page of text);

- an initiative letter (request, request, demand, etc.) must be answered;

- a business letter should be composed competently, accurately, without corrections;

- a business letter should contain objective information about the events and facts stated, and, if necessary, have explanatory and supplementary materials.

Computer technology is used to prepare and format business letters. The official nature of business correspondence and the ethics of business communication require high quality production of documents on printing devices, and the following should be observed:

− unified document style;

− established sizes of service fields;

− correct location of the addressee, signature, date, registration number and other details;

− the same paragraph indents, if the paragraph starts with a red line;

- clear, clear imprints of signs;

- a straight line of lines, letters;

− equal spaces between characters, letters and numbers.

The preparation of documents transmitted via telecommunication channels has its own characteristics and involves:

− presence of service headers;

− limitation of message volume;

− use of an established limited set of abbreviations;

− registration in accordance with the rules established by the communication authorities.

From all that has been said before, it follows that the composition of the text and the design of the letter require a creative attitude. Each specialist must not only be competent in his field of activity, but also be literate, master the art of formulating thoughts and arranging them within the framework of the requirements of current regulatory documents. Theoretical provisions, no matter how fully they are stated, require for their assimilation and practical application to show mock-ups, samples and examples of their specific implementation.

Correspondence skills, as a rule, are developed with experience, therefore, the writer of letters needs to carefully study the previous correspondence of the organization, use letters previously compiled by specialists as samples, study the rules of correspondence, analyze the features of writing texts of letters on the subject of the organization, taking into account its goals, objectives, specifics activities. An important role is played by the general culture of a person, his knowledge, skills, outlook, therefore it is very important to constantly work on oneself, improve the general culture, including the culture of business communication and the culture of speech.

Writing a letter includes the following steps:

Studying the essence of the issue;

Collecting the necessary information, including from previous correspondence;

Preparing a draft letter;

Coordination of the project (if necessary);

Signing by the head.

Draft letters are prepared by executors on behalf of the head of the enterprise.

Business letters are issued on letterheads in accordance with GOST R 6.30-2003, as a rule, with a corner arrangement of permanent details (“stamp”). Forms with a longitudinal arrangement of permanent details for letters are used less frequently, mainly by authorities and higher organizations. Forms A4 and A5 are used. The A5 format is used if the letter does not exceed 7-8 lines.

The first page of the letter is printed on forms, the rest - on blank sheets of A4 paper.

The letter is drawn up in at least two copies.

The first copy is drawn up on a form and sent to the addressee, the second (it is called a copy) is printed on a blank sheet of paper and filed into the case as evidence of the work performed.

When issuing business letters, the following details are used:

− State Emblem of the Russian Federation;

− coat of arms of the subject of the Russian Federation;

− logo of the organization or trademark (service mark);

− organization code;

− main state registration number (OGRN) of a legal entity;

− taxpayer identification number / registration reason code (TIN/KPP);

− document form code;

− name of the organization;

− reference data about the organization;

− date of the document;

− registration number of the document;

− addressee;

− resolution;

− title to the text;

− mark of control;

− the text of the document;

− a mark on the presence of the application;

− signature;

− visa approval of the document;

− print imprint;

- mark about the performer;

- a note on the execution of the document and sending it to the case;

− a mark on receipt of the document by the organization;

− identifier of the electronic copy of the document.

The listed details can be divided into three groups:

− details of the form of the letter: the State Emblem of the Russian Federation; emblem of the subject of the Russian Federation; company logo or trademark (service mark); organization code; main state registration number (OGRN) of a legal entity; taxpayer identification number / registration reason code (TIN/KPP); document form code; name of company; reference data about the organization;

− details used when compiling a business letter: reference to the registration number and date of the document; destination; title to the text; text; a mark on the presence of the application; signature; visa approval document; seal; mark about the performer;

- details used when working with business letters and necessary for organizing workflow, executing letters, systematizing letters and organizing their storage: date of the document; registration number of the document; resolution; title to the text; mark of control; a note on the execution of the document and its direction in the case; a mark on the receipt of the document by the organization; identifier of the electronic copy of the document.

The text of the letter most often consists of an introductory part and the main part. The introductory part indicates the reasons for writing the letter, accompanied by links to facts, dates, documents. The main part of the letter formulates its main purpose (offer, refusal, request, guarantee, etc.).

The text of the letter is written in the first person plural: “we ask ..., we send ...”, or the third person singular - “the company believes ..., the organization has considered ...”.

If the letter is issued on the official letterhead of the head of the organization, then the text, as a rule, is stated in the first person singular: “I suggest ..., I ask ...”.

The text of the letter may begin with an appeal.

This small part of the text is extremely significant for the purposes of communication. A correctly chosen appeal not only attracts the attention of the addressee, but also sets the right tone for the correspondence, contributes to the establishment and maintenance of business relations. The importance of the appeal is determined by the author of the letter, the appeal allows you to provide yourself with a listener. The punctuation mark following the appeal deserves special attention. The comma after the appeal gives the letter a casual character, the exclamation mark emphasizes the significance and official character. The appeal is printed in a centered way.

Dear Mikhail Petrovich!

Miss Petrova!

Dear Mr. Smirnov!

Mr. President!

Dear Colleagues!

The letter is usually drawn up according to the scheme: introduction, body, conclusion.

“In accordance with the Decree of the Government of the Russian Federation dated June 27, 2003 No. 620 “On Approval of the Model Regulations ....”.

The main part contains a description of the event, the current situation, their analysis and evidence.

The conclusion of the letter is a conclusion in the form of requests, suggestions, opinions, refusals, reminders.

Only officially accepted abbreviations, designations and terms should be used in letters. The names of institutions, organizations and positions, titles, units of measurement, geographical names and others must exactly match the official names.

The final part of the text may end with the expectation of the execution of the request, as well as the politeness formula:

The letter can contain only one final part.

The mark about the presence of attachments is printed two intervals below the text of the letter from the left border of the text field in the event that the letter provides for an attachment to it.

The signature is separated from the text by three line spacing.

Approval visas are issued on a copy of the letter remaining in the file. Visas are affixed at the bottom of the letter sheet.

The mark about the performer is printed on the front or back side of the last sheet of the document on the left side of the document.

The date of the letter is the date of its signing.

Letters are signed by officials in accordance with the distribution of duties and assigning them the right to sign documents in the regulations on structural divisions and job descriptions.

Before the requisite "signature" there may also be a politeness formula, which is printed from the paragraph and separated from the position by a comma, for example:

The courtesy formula might look like this:

Yours sincerely, …

Best wishes, …

With sincere gratitude,…

Sincerely, …

The seal certifies the authenticity of the signature of an official on documents certifying the rights of persons, fixing facts related to financial, material resources, etc. The seal certifies letters containing obligations (letters of guarantee) confirming facts, events, letters of financial content.

The imprint of the seal on the document may capture part of the title of the position, but not the signature of the official. The imprint of the affixed seal must be well readable.

The layout of a business letter is shown in fig. 7.

If the text of the letter consists of two or more paragraphs, then the letter begins with the 5th character (from the field line). Text without paragraphs can be printed directly from the left margin.

The text of the letter should include three structural elements: an introductory part that sets out the reason for writing the letter; evidence part; the final part, which sets out the request, consent, refusal, etc.

The reverse order of construction of the letter is possible: the final part is given before the evidence. This order is typical for letters from higher organizations.

Appendix: on ... l., in ... copies.

Job title

leader (signature) AND ABOUT.

Job title

(signature) I. O. Surname

00.00.0000

Performer (I.O. Surname)

Phone (000 00 00)

ID of the electronic copy of the document

Fig.7. business letter layout

Publication date: 2014-10-19; Read: 6692 | Page copyright infringement

Studopedia.org - Studopedia.Org - 2014-2018. (0.008 s) ...

Letter plan

1. In the first introductory phrase, state the purpose of your letter-representation of your company, product, services.

I am writing to you to introduce our company.

I am writing to you to introduce our company.

I am very pleased to introduce our company.

I am pleased to introduce our company.

Further to our telephone conversation I am very pleased to write you more about our company and its products.

Continuing our telephone conversation, I am very pleased to tell you more about our company and the products it produces.

With reference to our telephone conversation of May 19 regarding the educational software, I am very pleased to inform you.

In accordance with our telephone conversation on May 19, regarding the training programs, I am very pleased to inform you.

I am writing to you in connection with…

I am writing to you about...

With reference to our telephone conversation this morning I am writing you to confirm…

According to our telephone conversation this morning, I am writing to you to confirm...

I am writing to you regarding…

I am writing to you regarding...

You may remember we met and exchanged addresses at the CeBIT'2004 in Hannover.

You may remember that we met at CeBIT'2004 in Hannover and exchanged addresses.

We are a company which imports tools for the industrial and do-it-yourself markets.

Our company imports tools for industry and DIY market consumers.

2. List the main advantages, innovations, advantages of the proposed product, services.

This is a new reviewed edition including more than 20 new pictures.

This is a new, revised edition, which includes more than 20 new pictures.

3. Determine the market segment where you propose to present your product. Identify potential consumers.

Our customers are small entrepreneurs.

Our customers are small business entrepreneurs.

We are working for teens.

We work for teenagers. We make products for teenagers.

We suppose that our products will be of interest for young families and people with rather low income level.

We believe that our products will be of interest to young families and people with a fairly low income.

4. Express a specific proposal for cooperation: wholesale or retail, license agreement, creation of a distribution network, etc.

We are particularly interested in long term working relations.

We are particularly interested in long-term working relationships.

We are looking for German companies to create a chain of retailers.

We are looking for German companies to create a retail network.

In fact we are interested in license agreements only.

In reality, we are only interested in license agreements.

5. If you are enclosing product samples, you must explain which products from the series offered.

I am enclosing 5 copies of the software mentioned above.

I am attaching the 5 sample programs mentioned above.

Please find enclosed 3 units of the "Smart Styler" for evaluation.

3 Smart Styler product samples are included for testing and evaluation.

6. Express your willingness to answer all questions that may arise during the evaluation of the product.

If there is any further information you require, please contact us.

Please let us know if you require further information.

We will be pleased to supply any further information you require.

We will be happy to provide you with any required information.

Please do not hesitate to get in touch if you need any further information.

Please let us know if you need further information.

7. End the letter with a standard phrase, express the hope for cooperation.

Hope to hear from you soon.

We look forward to hearing from you.

We hope to receive an answer from you soon.

We look forward to doing business with you.

We look forward to working together.

We would be grateful for an early reply.

We would be happy to hear from you soon.

Hope for future cooperation.

We look forward to working together. Looking forward to working together.

8. Your signature, name and title

Golden Rule:

List all the achievements, advantages of your company, product, service, your personal ones should be honest, without undue exaggeration. Any information can be easily verified.

Golden Rule:

A business formal letter should be written as a personal one, addressed to him alone, the recipient. No cold, formal phrases!

All global business is built on personal relationships, and they must be built!

Golden Rule:

The letter should be both informative and concise and take up no more than one page. Remember, no one will read more than one page. End the letter with a direct indication of what you expect from this company. It is this final phrase that will be remembered the most.

Golden Rule:

When writing any letters, you should always be guided by the formula:

KISS = Keep It Short and Simple

Example 1. Representations of a company - a developer of educational computer programs.

I am very pleased to introduce you our company and its software products for possible cooperation with your company.

Our interactive software products "Open" versions contain the last achievements of the modern technologies and make educational process very attractive and effective. This "Open" version is a unique combination of possibilities to listen and read texts, make computer experiments and solve a set of problems. I would like to point out that there are no such quality educational software products on the German market at the moment.

"Open" version is highly recommended for high school and college students as well as for self education.

This "Open" version includes at the moment:

"Open Physics" (2 parts, 2 CD-ROMs), German/ English/Russian/French, and

"Open Math" (6 parts, 6 CD-ROMs) German/ English/Russian/French.

The software mentioned above was developed by joined venture Open Learn Inc. (USA) – MATHEMATIC Ltd. (Russia) and widely used in USA, Russia and Europe.

Since our business is expanding in German speaking part of Europe, we are interested in long term contacts with German software retailers and consider Media Surep-Market to be one of the best.

Therefore, please, find the "Open" set enclosed for your review and evaluation.

I'm looking forward to hearing from you soon.

Sincerely yours,

Example 2

Would "Seans Printers" be interested in marketing the exciting new ink-cartridges from "Russian Rainbow ink"?

I have developed and own all the rights to perfect ink-cartridges for "Seans Printers" which I feel could be selling exceptionally well in a printers industry such as yours.

The new ink-cartridge offers a variety of benefits to its users.

The colors of ink are perfectly fresh and bright.

The cartridge itself is the same size as the item you are using now, but contains two times more different colors.

The quality of printing is higher in comparison with the current models you used.

I honestly believe that this product would fit very well with the realistic pricing and strong distribution channels that seem to be the hallmark of "Seans Printers".

This letter is not a broadside attempt to attract anyone and everybody who would be interested in new ink-cartridge.

It is being sent solely to "Seans Printers", and I would truly appreciate you getting back to me as soon as possible so we could discuss the prospects of this issue further.

Please consider the new ink cartridge and let me know your thoughts!

Example 3

An offer to produce and sell in Russia a product owned by a foreign company.

I would like to explore the possibility of doing some business with your company.

I recently visited Boston and needed some toy as a present for my own personal use. I bought the "Selfeducable Box" developed by your company and it did exactly what I needed.

The thought struck me that if packaged correctly and properly marked, this product could prove to be a very effective promotional tool, at least for education.

I propose to produce and package your product, along with complementary products, and sell it in Russia initially to our clients in the book stores and libraries field. We believe that this more direct approach to selling you product would help establish some significant long term relationships.

I would like to know what could be worked out in the way of a royalty/licensing agreement for us to use the "Selfeducable Box". As an alternative means to sell your product, this could prove to be an excellent way to "Magic Tools" and "Selfeducable Box" to the Russian market that is, at the current moment, untapped.

I would appreciate your thoughts.

Sincerely yours,

Example 4

Proposal to find a publisher abroad for a book by a Russian author.

As a follow up to our discussion yesterday, I am enclosing a copy of our "Emergent Markets" book which was published by Moscow Business Press. It has been received very well by the press.

By the spring of 1999, the book will have been published in four languages: Russian, Chinese, Danish and Slovenian. As I mentioned to you, I would very much like to also see an American edition. I believe the issue of Emergent Markets will be very timely in USA. Could you help me find a good publisher? I would be most grateful.

As such cooperation has evolved; I would also like to look into the possibility of talking to some of your colleagues in the Bergamon Press in the same subject.

Do you think there would be an interest?

I am looking forward to hearing from you.

With kind regards

yours sincerely,

Example 5

Proposal to receive correspondence business- education.

Dear Mrs Vancouver

Thank you for your interest in the World Open University Business School.

The Business School provides management development designed for people in full-time employment. In choosing this type of program you will be able to focus on your own organization and situation as a basis for practical assignment, whilst gaining insight into other organizations and industries from case studies and from interaction with your local study group.

The World Open University is the world's leading university in "Supported Open Learning". It has more experience and expertise than any other university in providing effective, high quality education for adults in full-time employment.

Our programs are relevant to your work and career, and guarantee flexibility, where you learn at a pace which fits in with your other commitments.

The World Open University is a recognized British state-university, and the Business School's MBA is acceredited by AMBA, which accredits only the top 30% of all Europeam MBA programs.

Before deciding on your next step, take advantage of our local advisory service! We offer regular information evenings in Moscow and St. Petersburg or the choice of a personal appointment at a time convenient to you.

Example 6. Response to a newspaper advertisement offering to represent a Russian company in the USA.

Re: Your Advertisement in the Business Weekly

I learned from the Business Weekly that you are interested in representing Russian companies in the United States.

Our company is not yet represented in the USA. Last year we commissioned a market research institute to investigate the market there for sales of our products. The results of the study were very encouraging, and we are therefore now looking for a representative in this region.

The Business Weekly wrote very highly about your achievements as a new start– up company, so I think that we could cooperate successfully.

Therefore could you please let me have some references and a list of the companies which you represent?

Please mail or fax me the references, together with the name and telephone number of a contact with whom I can discuss the project in detail.

With hope for future cooperation.

Sincerely yours,

Exercise 1. An offer to represent a foreign company in Russia.

Below is the text of the letter of offer of representative services by a Russian company for a certain foreign company. The text of the letter is broken arbitrarily. Using the above plan for compiling such letters, compose the letter formula of a real letter. Check the result by clicking the "Check" button.

Dear Mr Heathrow

d. If you are interested in being represented in Russia, I am confident that you would be satisfied with our services.

b. Our company "Soft-System" has been working in the software industry for more than 10 years, and we are very interested in representing you and selling your system software in Russia. Please let us know if you are interested in distributing your software in Russia.

a. We received your address from the Moscow branch of the American Chamber of Commerce.

e. We enclose a brochure and further details of our organization for your information.

f. I look forward to hearing from you soon,

c. We currently represent two American and one French company of great renown here in Russia. I would like to point out that we enjoy above average sales results. We employ a well-trained and efficient sales staff, and also have adequate facilities and means of transportation.

Sincerely yours,

Correct answer: a, b, c, d, e, f.

Below is the recovered text of the letter.

Example 7. An offer to represent a foreign company in Russia.

Dear Mr Heathrow

We received your address from the Moscow branch of the American Chamber of Commerce.

Our company "Soft-System" has been working in the software industry for more than 10 years, and we are very interested in representing you and selling your system software in Russia. Please let us know if you are interested in distributing your software in Russia.

We currently represent two American and one French company of great renown here in Russia. I would like to point out that we enjoy above average sales results. We employ a well-trained and efficient sales staff, and also have adequate facilities and means of transportation.

If you are interested in being represented in Russia, I am confident that you would be satisfied with our services.

Promises:- urgent, spectrum (of services)–wide, discount–significant / insignificant, proposal–constructive, disagreement–material/insignificant, profitability–high / low, calculations–preliminary or final and so on.

Thank you letter to the supplier

Letter #1:
Dear Ivan Ivanovich,

expresses its gratitude Delopis.ru LLC for mutually beneficial and fruitful cooperation for several years.

Your company is a company that is really interesting to work with, because Delopis.ru a very dynamically developing company, every year launching new products of excellent quality on the market. I would like to separately note that, only six months after entering the market, he was able to win his regular customer.

We look forward to the release.

We hope that in the coming September 2013 year of the exhibition Delopis.ru LLC once again please us with their new products.

Delopis.ru is a team of professionals with whom you can deal!

Sincerely,
Petr Petrov

Letter #2:
Dear Ivan Ivanovich,

Company Delopis.ru is a repeated winner in tenders for the purchase of products and services for state needs, has established itself as a reliable supplier partner.

For the entire period of cooperation, starting from 2005 years, deliveries were carried out on time and in full.

In the process of work, the company's employees showed a high level of professionalism and communication skills.

We express our gratitude for many years of joint work and look forward to further fruitful cooperation.

Sincerely,
Petr Petrov

Letter #3:
Dear Ivan Ivanovich,

We express our gratitude to the company Delopis.ru for timely compliance with delivery dates, installation work by a team of professional installers with extensive experience and high professionalism in their field. I would especially like to note the high quality of products, which has proven itself from the best side throughout the entire period of operation.

Sincerely,
Petr Petrov

Letter #4:
Dear Ivan Ivanovich,

The company expresses its gratitude and appreciation for the high-quality and timely delivery of equipment, for an attentive approach to the task.

We also want to express our personal gratitude to the head of the department Alexey Alexandrovich Semchenko for professionalism, patience and ability to resolve issues in the shortest possible time.

Sincerely,
Petr Petrov

Letter #5:
Dear Ivan Ivanovich,

thanks Delopis.ru LLC for the timely delivery of products to repair facilities of the city Tver.

has established itself as a reliable supplier that ships equipment in full and on time. The supplied products are of consistently high quality, having passed all the necessary tests and certification.

In addition, it provides our company with information support, providing professional advice on the entire spectrum of electrical equipment.

Thank you for your cooperation, quick response to the declared volumes. We are ready to continue working on joint projects.

Sincerely,
Petr Petrov

Letter #6:
Dear Ivan Ivanovich,

Thanks to the team Delopis.ru and you personally for successful and fruitful cooperation with us in the construction market of the city Moscow.

During the period of our joint work, the company Delopis.ru has established itself as a reliable supplier of quality products, capable of performing complex tasks at a high professional level.

I sincerely wish you and your company prosperity and further success in the implementation of new projects.

Sincerely,
Petr Petrov