Nowadays, more and more young people are interested in the specialty of hotel business, because with such a profession there is every chance to really quickly climb the career ladder and have a big income. However, before choosing the hotel business, you need to clearly understand what kind of profession it is, what duties it carries, its nuances and features.
Specialty hotel service
Graduating from a university with a degree in hotel service (specialty code 43.02 11), and after working on it, the graduate must:
- monitor the creation of comfortable conditions in hotels,
- solve organizational and strategic tasks,
- to organize really comfortable conditions for clients and consumers,
- keep clean and tidy,
- work with customer reviews and complaints, and promptly eliminate them.
So, working in the specialty hotel service is really an outstanding and serious matter.
Specialty hotel service - colleges
The opportunity to receive secondary vocational education in this specialty is provided by:
- Sestroretsk Lyceum S. I. Mosin;
- Nizhny Novgorod College of Small Business;
- Sergiev Posad College;
- Tuapse Social and Pedagogical College;
- Regional College of Entrepreneurship, Perm;
- Rybinsk Industrial and Economic College;
- Ural College of Business, Management and Technology of Beauty, Yekaterinburg;
- Rostov College of Fashion Industry, Economics and Service;
- Perm College of Professional Technologies and Design.
Moscow colleges with a specialization in hotel service
- College "Podmoskovye", Klin (Moscow region, Klin district);
- Hospitality and Management College No. 23, Moscow;
- College of Urban Planning, Transport and Technology No. 41, Moscow;
- Polytechnic College No. 50, Moscow;
- Educational complex "South-West", Moscow;
- Moscow College of Management, Hotel Business and Information Technology "Tsaritsyno".
Specialty hotel business in St. Petersburg
- St. Petersburg Technical College of Management and Commerce;
- Leningrad Socio-Pedagogical College;
- Petrovsky College, St. Petersburg.
Hospitality specialty
This job includes duties such as:
- control of accommodation services, managers,
- organization of staff work,
- control of service and booking services, the work of the company's logistics center.
Of course, all these responsibilities can vary and depend on the specific position. In any case, you need to understand that the hotel business is a specialty that requires dedication and great self-control.
Hospitality specialty
This specialization includes:
- solving issues of customer accommodation and their comfort,
- solving money issues
- management of employees and control of the work of all services related to booking, accommodation, as well as maintenance.
In addition, an expert in the hotel business must be attentive and communicative, easily resolve any issues and have nerves of steel.
Universities specializing in hotel business (hotel service)
Those who have already made their choice are most likely worried about the question: - "Which university is it better to enter?". If you are attracted by the specialty of hotel business, Moscow universities conduct an annual recruitment for it. So, you have every chance to enter such institutions as MGIIT or the Academy of Law and Management. But those who want to get a specialty in hotel service after the 9th grade will open the doors of the college of small business number 48 or the college of hotel management. When choosing universities in Moscow with a specialty in hotel business, you can pay attention to the Moscow State Institute named after E.R. Dashkova, who produces real experts.
Universities of Moscow with a specialization in hotel business
To get higher education in this specialty provide:
- Russian State University for the Humanities;
- Moscow State Institute of Tourism Industry named after Yu.A. Senkevich;
- Russian New University;
- Russian State Social University;
- Institute of Tourism and Hospitality (Moscow) (branch) of the Russian State University of Tourism and Service;
- Gzhel State University;
- Russian State University of Physical Culture, Sports, Youth and Tourism;
- Moscow State University of Communications of Emperor Nicholas II;
- Moscow Humanitarian and Technical Academy;
- Moscow Humanitarian University;
- Peoples' Friendship University of Russia;
- Moscow Humanitarian Institute named after E.R. Dashkova;
- Academy of Labor and Social Relations;
- Domodedovo branch of the Russian New University;
- Moscow University of Public Administration.
What to work after graduating from high school?
Those who are going to get a specialty hotel service, who to work after completing their studies, are primarily interested in. Where to work in the specialty of hotel service? Having received such an education, you can work as a hotel administrator or porter. But those who have completed their studies in the specialty of hotel business can get a job as a manager of a hotel, hotel or restaurant. You can work as a deputy or general manager. And those who are specialists in the hotel business can hold various managerial and administrative positions in hotels or restaurants.
It is believed that working in the hospitality industry is a great opportunity to see the world, meet interesting people and earn good money at the same time.
That's right‚ but above all it's work! One where you need to find a common language with different people - capricious and accommodating, stubborn and accommodating, rude and polite. Specialists in this industry need to have certain qualities and, first of all, feel the line that cannot be crossed. So, the willingness to help should not become an obsession, but develop into familiarity. Nevertheless, thousands of people love their job and will not change it for any other, because it has many advantages.
Tourism manager
Profile training can be done at the Moscow State Linguistic University, Moscow State Institute of Tourism Industry. Yu. A. Senkevich and others.
Travel agent
In operating companies, as if in production, they put together all the components of the tour, set a price, and then send the finished product to the “shop” - a travel agency. This is where people come who want to go on vacation! The task of a specialist is to suggest where it is better to go with children, what the newlyweds will like, and where people of the older generation can receive medical treatment.
The agent answers calls from clients, looks for suitable options for them, concludes an agreement and draws up other necessary documents. Communication with buyers takes up 70% of his working time, so it is better for closed people to look for something else! You need to be a sociable and charming person, have an excellent memory, do not miss a single detail. First of all, you need to understand what the client wants, and then be able to describe the resort in such a way that the buyer immediately begins to pack his bags. At the same time, the information must be true, otherwise the dispute between the parties will subsequently have to be resolved in court.
A travel agent needs to have iron restraint and a balanced character: he solves all the problems that arise, it is him that customers call for any questions (departure delayed, they don’t like the food or the room, etc.).
Administrator
At the hotel, guests are met by a universal receptionist. He is responsible for the registration and settlement of guests, he can tell the guests where the shops or bus stops are located, what services the hotel offers. His duties also include monitoring the execution of customer requests, informing other hotel services about arrivals and departures. In small hostels, he acts as a cashier, takes phone calls and makes reservations. In large complexes, several administrators can work at the front desk at the same time. By the way, in chain hotels they have the hardest time: there are a lot of corporate requirements - these are the rules of the guests, and the mandatory uniform, etc.
Only a stress-resistant person with impeccable knowledge of etiquette, psychology, and service principles can successfully work in the hotel business. In no case should you be indifferent to the client, ignore his requests - having objectively assessed the situation, the specialist needs to be able to take the necessary measures as quickly as possible. Moreover, the administrator must have a share of healthy cynicism, so that in the event of claims being made, he should not take them personally: the dissatisfaction of the guests is usually not directed at an individual employee, they are not satisfied with the service as a whole.
Both people with a secondary vocational education and can become a hotel administrator. The main thing is work experience and knowledge of a foreign language. In some cases, there may be age restrictions or requirements for appearance, gender.
All hotels around the clock, in small hotels at night the administrator can replace the porter. If the first is engaged in “external activities” (visitor registration), then the second is responsible for the coordinated work of all internal services. He controls the delivery of luggage to guests, the work of messengers, keeps a duty log, submits reports to the accounting department, coordinates many private issues, for example, the number of guests with the restaurant administration, etc.
A person with a secondary education and basic knowledge can be accepted for this position. Before starting work, the employee must familiarize himself in detail with the regulatory documents on service issues and the rules of the hotel.
It should be noted that the porter will most likely have to deal with conflict situations that often arise when serving customers. This means that he needs to have good communication skills and firmness of character in order to be able to smooth out sharp corners and find effective ways to resolve conflicts. Tact, attentiveness, good memory are also useful. Usually porters work in shifts and receive about 35,000 rubles. plus tips.
This specialist accompanies tourists on hikes, bus tours, cruises, and excursions. Throughout the route, he tells guests about the sights and traditions of the country, helps them communicate with the local population, for example, in shops when buying souvenirs or in cafes. This work is not easy, because the guide spends most of his time on his feet, being responsible for travelers. So the profession is not suitable for those who love peace - it is for energetic and enterprising people!
A good specialist is sociable, polite, punctual. He has to work with different clients, so you need to have patience and endurance. An excellent sense of humor, resourcefulness, a broad outlook are the qualities necessary for a guide, because sometimes tourists ask rather tricky and unexpected questions. In addition, a lot depends on the personal charm and charisma of a specialist, on whether he loves his job. A negligent, tongue-tied and indifferent guide can spoil the impressions of tourists even about the most beautiful and unusual monuments.
In addition to the local dialect, the guide needs to speak at least two. Elementary knowledge of psychology and medicine will also help in the work. To be successful, you need to have a specialized education, although there are exceptions when emigrants are accepted for a position, who have lived in the country for a long time and are able to talk about its culture and customs.
hotel manager- the top step in the career ladder of the hotel staff. He manages all departments of the hotel: services for booking places, receiving and accommodating guests, organizing a telephone and information service, service departments, a restaurant, beauty salons. The manager must provide the guests with comfortable conditions for staying under the roof of the hotel and the desire to return again, the owner of the hotel - a high income, and the employees - the pleasure of working under his supervision. Coordinating all this at the proper level is not so easy. The profession is suitable for those who are interested in psychology, foreign languages and labor and economy (see the choice of profession for interest in school subjects).
Features of the profession
Hotel manager, hotel director, hotel top manager, hotelier are synonymous with one profession. A good top manager of the hotel business is a piece goods , which determines the quality of management in the hotel at all levels, and, consequently, the image and reputation of the hotel. The hotel manager has some discretion in making decisions, but within the standards set by the hotel owner. He concludes a special agreement with the owner of the hotel, which indicates the degree of his responsibility, job responsibilities, salary and bonuses. Large chains of well-known and prestigious hotels prefer to see in this high position those who thoroughly know the specifics of the services of this hotel. That is, a hotel administrator or even a receptionist has a real opportunity to become a hotel manager. Hundreds of such examples are known in the history of the hotel business.
The hotel manager determines the hotel's advertising policy, hotel business planning, personnel policy, introduces personal innovation, and independently establishes an effective combination of economic and administrative management methods. In large hotel chains, the director of the hotel works within the strict framework of accepted standards, as, for example, in the National Hotel Corporation, free communication of staff with customers is considered acceptable, in the Mariott hotel chain, a restrained and strict style of work.
The duties of a hotel manager include:
- organizing and ensuring the effective operation of the hotel;
- providing customers with information about possible services;
- control over the quality of customer service in accordance with the class of the hotel, the correct use, accounting and distribution of rooms, as well as compliance with the passport regime;
- directing the work of the hotel staff and services to ensure the safety and maintenance of premises and property in good condition, uninterrupted operation of equipment, external improvement, compliance with sanitary and fire regulations;
- cost-effective management of the hotel industry, timely and high-quality provision of a range of services to hotel customers;
- introduction of progressive forms of service organization;
- preventive inspection of residential rooms, utility rooms of the hotel, organization of major and current repairs;
- expansion of the material and technical base of the hotel, increasing its comfort;
- maintaining and timely reporting on the economic and financial activities of the hotel;
- investment planning, turnover and cost control;
- providing the hotel with qualified personnel.
Pros and cons of the profession
Pros:
- constant demand in the labor market
- high prestige and respectability of the profession
- high level of wages
Minuses:
- high level of responsibility
- work in conditions of "no room for error"
- irregular working hours
- great psychological stress
- the need to communicate with a large number of people
- the inevitability of various kinds of conflicts and discontent of the guests, the need to be at their epicenter
Place of work
Hotels, motels, guest villas and lodges
Important qualities
The hotel manager must be an excellent marketer and innovator, diplomat and psychologist, financier and personnel officer. A person who has not only a specialized diploma, but also a certain life experience, as well as:
- outstanding organizational skills
- confidence
- persuasion
- persistence
- qualities of a born leader
- attention to detail
- meticulousness, the ability to bring every task to the end
- talent for dealing with people
- ability to effectively delegate authority
- the ability to create a team of the best specialists in their field
- ability to analyze a large amount of information, make decisions and take responsibility
- good memory
- high concentration of attention
- patience
- sociability
- Ability to navigate quickly in complex environments
- Ability to communicate effectively at any organizational level
- ability to listen and hear
- the ability to manage conflicts, exercise control over crisis situations in a team, neutralize and resolve conflicts that have arisen
- the ability to think in terms of the whole hotel.
Hotel manager training
On this course, you can get the profession of a hotel director remotely in 1-3 months. Diploma of professional retraining of the standard established by the state. Fully distance learning. The largest educational institution of additional prof. education in Russia.
The Interregional Academy of the Industrial and Construction Complex (MASPK) invites specialists employed in the hospitality industry to attend courses. The professional courses of the Academy allow you to undergo retraining and advanced training in a comfortable remote format and study a specialty at a convenient time.
Higher education
For the profession of a hotel manager, a higher education is required. If higher education is non-core, it is necessary to complete special courses for directors who manage the hotel business. Large hotel chains require compulsory specialized higher education in the field of hotel business.
Hospitality training is provided by more than 30 educational institutions in Moscow, among which the most serious training can be obtained at the following universities:
- Moscow Academy of Tourism and Hotel and Restaurant Business under the Government of Moscow
- REA them. Plekhanov
- Russian New University.
These educational institutions have their own training bars, hotel rooms and canteens. Training, in addition to theoretical disciplines, includes business games and psychological trainings, in which real situations of customer dissatisfaction are played out: “the client is furious”, “the client accuses of theft”, “the client is dissatisfied with the service staff”. Clients are sent abroad for internships - to France, Turkey, Cyprus and Malta, where graduates master Western technologies of running a hotel business, a foreign language at the proper level. After that, students quite professionally as economists, lawyers and managers can independently develop a business plan for opening a private hotel.
Courses for directors managing the hotel business can be taken at the MBA-CITY Business Academy. The best world-class educational institution for becoming a hotel manager is the Hotel Institute Montreux in Switzerland - Hotel Institute Montreux, HIM.
Salary
Salary as of February 28, 2019
Russia 20000—60000 ₽
Moscow 40000—150000 ₽
The remuneration of the hotel manager depends on the country, the status and star rating of the hotel, belonging to the hotel chain, the number of rooms, and the experience of the director himself. So, for example, the difference in salary between the directors of 3* and 5* hotels can be large, or it can be almost the same if a 3* hotel complex has more rooms than a 5* small hotel due to additional bonuses from the number of potential customers.
In Russia, hotels that are part of the international chains of hotels Radisson, Kempinski, Marriott, Marco Polo, Le Meridien, Sheraton, etc., accept qualified personnel with knowledge of languages, special education and Western style of work as directors.
Career steps and prospects
The hotel manager is the highest rank in a hotel business career. The next stage of career growth can be a hotel chain manager or co-owner, and then the owner of a hotel chain or a separate hotel.
Hotel guest whims:
A guest of the Greek hotel Honeymoon Petra Villas requested a room in which the rays at sunset would fall into the room at an angle of 45⁰ relative to the right side of the window.
Another unusual behavior was shown by a hotel guest who, in the heat of the day, asked for rain.
One of the guests of the Irish hotel asked the administration to provide him with a very unusual service: to organize a golf game on the local glacier. However, after the man played enough (i.e. completed 3 holes), unusual requests continued: he demanded to be taken back to the hotel in a private helicopter.
The hotel guest forgot his medicine in the room. Only on the plane, remembering him, the man called the administrator and asked to deliver this medicine to him home. Which is what was done.
The man booked all the rooms at the Hacienda Benazuza hotel in Spain. The guest explained this by saying that he wants to organize a party for 10 people. It should be noted that the number of rooms in the hotel is 44, and the cost per night in one room is at least $300.
It is not uncommon for concierges to make purchases for hotel guests. And, as it turns out, there are times when they have to choose and buy a house. So, one of the hotel guests trusted the choice of the concierge that he did not even look at the building before making a purchase.
In one of the London hotels, a man asked to be served in the hotel restaurant by girls with pronounced facial hair. The hotel staff, in order to fulfill a stupid request, pasted mustaches and beards on the waitresses, the maid and the administrator.
One popular singer, staying in a Portuguese hotel, asked that the sheets on her bed have three small holes. For what? The hotel administration still does not know the answer.
One of the guests of an elite hotel constantly ordered a "color menu" for himself. One day he asked the cook to prepare blue dishes for him, then pink, purple, black.
The hotel business is an industry that is becoming more and more popular every year. A modern manager must combine various aspects, ranging from impeccable knowledge of the profession itself to reliable information about current trends in the global market. It should be noted that the competitiveness of the enterprise will depend on the manager.
A business built on a good level of service will certainly develop and expand. The hotel specialist must capture the various aspects of the hotel itself and bring them together. Only an established system will allow you to make a profit and develop.
What you should pay attention to?
The profession of "hotel manager" requires constant development of one's own personality and professional skills. The employee must be:
- open;
- sociable;
- moderately respectful and helpful;
- tolerant, etc.
This business does not accept negligence and relaxation. The employee must "save his face" regardless of his condition and the impact of any circumstances. Only such an approach will achieve really great results.
The hotel business cannot exist without a qualified manager who must constantly keep pace with the times.
The 21st century brings a large number of changes to everyone's life, and therefore it is not enough to have information, it is necessary to learn how to manage it correctly.
The profession requires a certain experience that would allow you to manage your employees as efficiently as possible. The manager must self-actualize, as this will affect the level of his satisfaction and happiness. According to many recognized experts in this profession, adaptive quality will play a big role - the ability to get used to rapidly changing conditions.
Of course, with this approach, the business will begin to develop, demonstrating high quality and attracting an increasing number of customers. Not surprisingly, the demand for professions related to the hospitality industry is constantly growing. Everyone wants to find a job that will stimulate the all-round development of the individual.
Advantages and disadvantages
A business built in the service sector has always been very popular. You need to start with the fact that the staff is involved in the full maintenance of the hotel. Without it, it is impossible to imagine the normal functioning of the entire system:
- cleaning;
- accepting orders for various types of delivery;
- purchases;
- dry cleaning;
- transportation of luggage, etc.
Every little thing will leave a certain imprint on the business. Professions related to hotel service must control the work of staff, quickly responding to any changes. Where necessary, valuable guidance is given, during which their implementation is analyzed in detail.
In addition, he puts his eloquence into action if it becomes necessary to communicate with dissatisfied customers. All situations are unique, and therefore one must be prepared for any set of circumstances. The profession of a manager is also associated with constant communication with newcomers who replenish the staff. Your task is to select the best shots and put them into the common cause by giving an introductory part.
A business that has an attentive manager will be much more efficient because he can quickly respond to changes in the team. Any conflicts and internal strife should be stopped at the stage of inception.
Labor optimization is one of the priority areas of activity that will improve the existing business.
The main advantages include:
- Manager position and experience gained. As practice shows, the acquired skills can strengthen any other business.
- High level of income. Specialists who know their business well may not receive tips as often, but the salary will be more than sufficient.
- Growth prospect. A specialist working in a hotel service can apply for a promotion after a few years of work.
The main disadvantages include:
- Nervous work. It is worth noting that any hotel consists of a large number of employees, and each of them can give vent to emotions. We must not forget about the guests, who are not always distinguished by their upbringing. The task of the manager is to quickly solve the problem that has arisen, while controlling the internal order. As practice shows, few people can withstand so much stress.
- Lack of work schedule. The specifics of working in a hotel is associated with irregular work and the absence of days off. Even while on vacation, you can get a call from your new employee who will not know how to act in this situation. To prevent even bigger problems, it is necessary to give a detailed telephone consultation, and then fix everything in a personal meeting.
Does a maid need a higher education?
Of course, higher educational institutions do not graduate graduates: bartenders, doormen, maids, etc. We are talking about working specialties, for which the level of secondary vocational education will be sufficient. Institutions "supply" the hotel industry with general managers, who, if necessary, can be included in various aspects of activity.
Future specialists should understand one thing: the hotel and restaurant industry does not involve phased training, obtaining a diploma and then looking for a job. In this case, it is necessary to try from the first courses to feel for yourself all the specifics of future activities.
For students studying in this direction, the possibility of combining work and study will play a big role.
A successful career is built over many years, and therefore an early start is the key to early success. While other students will absorb tons of information that is not always applicable, you will develop as a practitioner. By the time they graduate from high school, many students are already starting to take managerial positions.
Before choosing this direction of training, you need to think several times. Success in this area is achieved with great difficulty, since "hospitality" should simply settle in a person. For example, a waiter is a job that requires constant movement, and the amount of energy costs is comparable to the workload of a miner. To remain effective throughout the day, you must have good physical fitness.
What difficulties can you face?
Each employee should forget about the bad mood and share only the positive with his clients. Your inner experiences should not affect the result of labor. The work of an administrator includes many aspects, and therefore the level of responsibility is several times higher. Throughout the shift, you have to answer dozens, if not hundreds of questions. At the same time, one should not lose self-control when communicating with an “uncomfortable interlocutor”.
On days of full load, you may need the help of colleagues, you need to be prepared for this. It would seem that it is difficult to stand at the counter and give orders. But the result of the work of the entire hotel will depend on the correctness of the issued order. Each employee is part of a large mechanism that must be maintained in working order.
Not every student can normally combine work with study, you have to sacrifice something. Everyone chooses his own path, but achieving high positions is impossible without obtaining a specialized education. Working in a prestigious institution, one must be prepared for the ever-increasing demands: appearance, knowledge of a foreign language, etc.
Admission to a university deserves special attention, since training will be quite expensive. The number of budget places is insignificant, and the competition for a place varies from 7 to 20 people. Having chosen a university, you need to decide on a future specialty, since the specifics of the work will be different.
For example, an economist-manager and a manager-organizer perform different tasks. The specifics of the work of an economist is associated with the development of a strategy and the construction of a pricing policy in changing market conditions. The organizers control the service process, ensuring the order and efficiency of the team.
Sooner or later, most people have to use the services of hotels. Arriving on a business trip, visiting relatives or being in the city for entertainment purposes, guests choose a hotel to their liking and rent a room for a certain number of days.
Depending on the class of the institution, it can offer customers a set of standard services or some additional service.
Who works in hotels
The hierarchy of hotel staff is essentially the same as in many other organizations: there are service personnel, middle management and senior management.
In order to take a position of the lowest level, it is enough to have diligence and discipline, and managers cannot do without special education (faculty of "Hospitality"). Whom to work after graduation is decided by the graduates themselves, focusing on the specifics of the knowledge gained and their personal preferences.
Tasks of the hotel staff
It is on the shoulders of service workers to ensure the round-the-clock functioning of the hotel. Cleaners and maids are engaged in cleaning and maintaining cleanliness in the rooms, corridors, halls, stairs and in the courtyard of the hotel. Other employees take orders from customers, deliver their food and purchases, help with loading and unloading luggage, keep their clothes and shoes clean, and perform a host of other similar tasks. The advantage of such relatively simple professions is the absence of the need for special training, for example, at the Faculty of Hospitality. Who can work without experience and skills is a maid or a cleaner.
Such employees practically do not communicate with the guests. In extreme cases, short dialogues on general topics are acceptable.
Students who have chosen the specialty "Hotel and Restaurant Business" are studying the features of functioning or hotels and management activities in such a structure. Who can work after graduation? Manager, administrator, or manager.
Responsibilities of a Hospitality Specialist
Middle managers take on the following responsibilities:
- Supervision of the work of service personnel.
- Formulation of valuable instructions, selection of their executors and monitoring the quality of the work performed.
- Monitoring compliance with the internal rules of the organization.
- Monitoring compliance with the necessary sanitary and hygienic standards.
- Communication with clients, conflict resolution (within their competence).
In addition, a software specialist can advise, instruct newcomers and conduct internships. His duties often include interviewing applicants for vacancies, as well as their selection.
An important task of a specialist manager is to monitor what mood is present in the team and correct it. A good employee is able to analyze the situation in time, predict its development and optimize this process (resolution of internal conflicts, proper selection of personnel, application of incentive measures and penalties).
Many of the tricks from this list are taught in various educational institutions at the faculty of "Hospitality" (who to work and what specialty to choose, the student should decide before entering).
Benefits of being a Hospitality Specialist
Choosing such a profession, people count on the following privileges:
- Gaining experience in the field of management, which is useful not only for advancement in the hotel business, but also for work in many other structures.
- Such workers receive very decent wages. Rank specialists are not entitled to tips, but their salary is several times higher than the official earnings of porters and maids.
- As a rule, conscientiously working as a hotel service specialist, you can count on a quick promotion.
Many young people do not think about their future specialty when studying hotel business. They decide who to work with after gaining minimal experience, studying their capabilities and market requirements. That is, they perceive it as a start for a career.
Disadvantages of the profession
The disadvantages that characterize this type of activity include the inevitably high nervous tension of executives, as well as the lack of a normalized working day.
Students who wish to work in this industry must carefully weigh all the nuances before studying the hotel business. Whom to work with, they decide for themselves, but you need to remember that this business is always working with people with different temperaments, characters and levels of culture. Both among the guests and among the staff there can be impolite, upset and even rude people. The specialist must be able to find a way out of various delicate or conflict situations in order to maintain the institution's reputation and customer loyalty at the highest level.
Hotel business: who to work and where to study?
Modern educational institutions offer those who wish two opportunities for obtaining education in this area:
- Diploma.
- Postgraduate.
The first is traditional education with a bachelor's degree at the end of the course. Postgraduate education can be used by young professionals or already established employees of the hotel industry who want to improve their skills. The result of such training is a master's degree.
Many domestic trade universities and specialized colleges offer to master the specialty "Hospitality" (who to work after graduation, you can ask the admissions committee or study relevant publications). In addition, many educational institutions in Switzerland, France and Poland constantly invite applicants.
What is required to master the profession
It must be said that not every person can be a specialist in hotel service. To effectively perform managerial functions and be a useful employee for the organization, the student will need pragmatism, rational thinking skills, patience and certain leadership qualities.
At the moment, there is a certain bias towards supply in the labor market, that is, there are more young specialists than vacancies. However, this fact should not confuse ambitious and purposeful people, because with such qualities they have every chance for a successful career. In addition, the training program includes a large number of universal subjects that can be useful when working as a manager or HR specialist in an organization far from the hotel business.
Knowing who can work after graduating from the "Hospitality Business", young people should take into account the specifics of their future profession. Only in this way will learning be interesting, and work will become a favorite pastime.
